Cameron Apple
Draper,UT
Summary
Dynamic Operations Manager at ATA Services with a proven track record in staff retention and development. Spearheaded innovative training protocols and streamlined processes, achieving the highest technician retention rate in company history. Skilled in data analysis and adept at problem-solving, driving significant operational improvements and project completions.
Overview
10
10
years of professional experience
Work History
Operations Manager
ATA Services
10.2023 - Current
- Managed $2M annual budget across payroll, inventory, and travel, ensuring efficient resource allocation and financial accountability.
- Directed a team of 40+ remote and in-office staff, achieving record-high retention and maintaining the lowest technician vacancy rate during 15% annual company growth.
- Led strategic meetings and company-wide trainings to align teams with new initiatives, systems, and project goals.
- Spearheaded company-wide operational improvements, including travel software implementation, cost-per-service analysis, and streamlined payroll accuracy.
- Built and refined hiring, training, and advancement systems—improving onboarding success, redefining internal promotion pathways, and supporting organizational scaling.
- Created and optimized surveys, feedback loops, and performance metrics to elevate service quality and guide both employee recognition and corrective action.
- Acted as the central escalation point, resolving issues across all hours to ensure uninterrupted operations and strong customer satisfaction.
Traveling Compliance Technician Trainer
ATA Services
02.2022 - 10.2023
- Promoted to trainer within six months followed by record-setting field performance and work output.
- Traveled nationwide 220+ days annually, completing high-volume, high-precision projects in all conditions.
- Maintained the highest post-training retention rate among trainees.
- Collaborated with Operations to develop standardized training and travel protocols.
- Regularly assigned to special projects requiring advanced technical accuracy and reliability.
Solar Sales Representative
Lift Energy
05.2021 - 01.2022
- Promoted from appointment setter to deal closer through consistent performance and persistence.
- Delivered ROI-focused energy analyses to homeowners, highlighting long-term solar savings.
- Developed strong communication, resilience, and adaptability in a highly competitive sales environment.
Project Manager
ATA Services
10.2020 - 07.2021
- Managed ATM decal installation projects for 15+ clients across hundreds of locations.
- Implemented a scalable inventory tracking system with advanced SKUs, later integrated into the company website.
- Reconciled and corrected data using Excel; created SOPs using CorelDraw for CAD-based site surveys adopted by external teams.
Wireless Sales Manager
Wireless Advocates
04.2019 - 09.2020
- Promoted to manager after top-performing sales rep tenure.
- Launched a new store, exceeding first-month sales goals by 140%.
- Regularly ranked in top 3 for sales region-wide; led turnarounds at struggling locations.
- Trained teams on sales flow implementation and performance improvement.
Floor Worker
Aspen Mill Cabinetry
05.2015 - 03.2019
- Cross-trained in all shop roles within first year.
- Improved workflow by identifying bottlenecks and streamlining production.
- Designed tools to automate and systematize repetitive tasks.
Education
High School Diploma -
Snow Canyon High School
Santa Clara, UT05-2015
Skills
- Staff development and retention
- Standard Operating Procedure creation
- KPI tracking
- Troubleshooting and problem solving
- Business and operations management
- Data analysis
Timeline
Operations Manager
ATA Services
10.2023 - Current
Traveling Compliance Technician Trainer
ATA Services
02.2022 - 10.2023
Solar Sales Representative
Lift Energy
05.2021 - 01.2022
Project Manager
ATA Services
10.2020 - 07.2021
Wireless Sales Manager
Wireless Advocates
04.2019 - 09.2020
Floor Worker
Aspen Mill Cabinetry
05.2015 - 03.2019
High School Diploma -
Snow Canyon High School
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