Denisha Caldwell-Jackson
Tallahassee,FL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Benefit Advisor
Willis Towers Watson
2024.06 - 2025.02
- Conducted cost analysis and data-driven negotiations, offering detailed information to help clients make informed decisions for over 20 clients daily.
- Created customized presentations to explain available benefits, ensuring clients understood their options.
- Prepared and distributed summary plan descriptions and required documentation to employees.
Medical Receptionist
CSL Plasma
2023.09 - 2024.02
- Managed front desk operations in a fast-paced medical office, ensuring efficient patient flow and excellent service.
- Answered and directed phone inquiries, updating patient information in the electronic health records system.
- Greeted patients, assessed their needs, and directed them accordingly, ensuring a positive experience.
Motorist Services Analyst
State of FL Dept of Highway Safety
2023.02 - 2023.08
- Delivered exceptional customer service in a high-volume call center environment.
- Answered over 60 inbound customer calls daily, resolving inquiries promptly and minimizing wait times.
- Investigated customer complaints and inquiries using multiple computer systems to ensure quick resolutions.
Customer Service Representative (CSR)
K&S Tallahassee LLC
2020.05 - 2022.09
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed and actualized customer service initiatives to decrease wait times
Education
High School Diploma - undefined
James S Rickards High School
Tallahassee, FLSkills
- Data Analysis
- JIRA Ticketing
- Onbase
- Salesforce
- CRM Systems
- Call Center Operations
- Cisco Jabber
- Problem-solving
- Microsoft Outlook
Certification
- 0215- Life, Health, & Variable Contracts Insurance Agent- Florida Dept of Financial Services
Timeline
Licensed Benefit Advisor
Willis Towers Watson
2024.06 - 2025.02
Medical Receptionist
CSL Plasma
2023.09 - 2024.02
Motorist Services Analyst
State of FL Dept of Highway Safety
2023.02 - 2023.08
Customer Service Representative (CSR)
K&S Tallahassee LLC
2020.05 - 2022.09
High School Diploma - undefined
James S Rickards High School