Denisha Hinds
Jersey City,NJ
Summary
I am a detailed and focused person, with an hands-on approach and amazing energy to meet task based needs. Reliable, quick paced and team oriented nature streamlines background operations. Focused comprehension to accomplish projects and multitask to meet concurrent deadlines and expectations. I'm a hardworking employee with customer service and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Enterprise
Jersey City, NJ
07.2023 - 07.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
Processing Clerk
United States Post Office
Jersey City, NJ
11.2017 - 07.2023
- Provided assistance to other processing clerks during peak times or when workload was high.
- Coordinated with other departments to ensure that all necessary documents were completed accurately.
- Conducted routine maintenance on mailing equipment as needed.
- Sorted and distributed incoming mail.
Customer Service Representative
PeopleReady Skilled Trades
Jersey City, NJ
05.2015 - 06.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
Education
Cosmetology License - Hairstyling
Robert Fiance Beauty Schools
West New York, NJ09-2023
High School Diploma -
Henry Snyder High School
Jersey City, NJ06-2017
Some College (No Degree) - Social Work
Hudson County Community College
Jersey City, NJSkills
- Mail distribution
- Meeting Support
- Power Point
- Office Equipment
- Inbound and Outbound Calling
- Data Entry
- Microsoft Word
- Schedule and calendar management
- Fast Learner
- Verbal and written communication
- Product and service understanding
- Excel
Timeline
Customer Service Representative
Enterprise
07.2023 - 07.2024
Processing Clerk
United States Post Office
11.2017 - 07.2023
Customer Service Representative
PeopleReady Skilled Trades
05.2015 - 06.2018
Cosmetology License - Hairstyling
Robert Fiance Beauty Schools
High School Diploma -
Henry Snyder High School
Some College (No Degree) - Social Work
Hudson County Community College