Denisha Perez
Kerrville,TX
Summary
Motivated professional with extensive experience in customer service and administrative tasks.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Peterson Health
Kerrville, TX
05.2018 - Current
- Manage patient records and documentation with accuracy, ensuring compliance with regulations.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintain inventory of office supplies and placed orders.
Advanced Medical Support Assistant
VA Medical Center
Kerrville, TX
01.2018 - 05.2018
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Secretary
Peterson Health
Kerrville, TX
01.2014 - 01.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Facilitated communication between departments, enhancing collaboration and information flow.
- Conducted EEG tests to monitor brain activity and diagnose neurological disorders.
- Conducted EKG tests to monitor patients' cardiac health and ensure accurate readings.
- Transported patients to testing.
Medical Assistant
Fred Speck MD
Kerrville, TX
10.2010 - 01.2014
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted physician in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information and answer questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Receptionist
Kerrville Surgery Center
Kerrville, TX
01.2008 - 10.2010
- Greeted visitors warmly, ensuring a positive first impression and maintaining professional office atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed patient records, maintaining compliance with confidentiality standards and regulations.
- Operated sterilization equipment, ensuring compliance with safety standards and protocols.
- Wrapped trays, instrument packs, and sets.
Receptionist
Urology Associates
Kerrville, TX
03.2006 - 01.2008
- Greeted visitors warmly, ensuring a positive first impression and maintaining professional office atmosphere.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
Radiology Scheduler
Sid Peterson Memorial Hospital
Kerrville, TX
06.2003 - 03.2006
- Coordinated radiology appointments for multiple departments.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Coordinated patient transport to and from radiology departments to ensure timely procedures.
Education
High School Diploma -
Hill Country High School
Kerrville, TX05.2003
Skills
- Customer service
- Time management
- Coordination
- Multi-line phone proficiency
- Prioritization
- Professional and mature
- Appointment scheduling
- Dedicated team player
- Professional communication
Timeline
Administrative Assistant
Peterson Health
05.2018 - Current
Advanced Medical Support Assistant
VA Medical Center
01.2018 - 05.2018
Secretary
Peterson Health
01.2014 - 01.2018
Medical Assistant
Fred Speck MD
10.2010 - 01.2014
Receptionist
Kerrville Surgery Center
01.2008 - 10.2010
Receptionist
Urology Associates
03.2006 - 01.2008
Radiology Scheduler
Sid Peterson Memorial Hospital
06.2003 - 03.2006
High School Diploma -
Hill Country High School