Denisha Scantlebury
Saint Marys,GA
Summary
Motivated professional bringing 13 years of retail experience and unsurpassed strengths in customer service and sales. Knowledgeable about strategies for enhancing merchandising, promoting items and protecting store assets with careful monitoring. Kitchen designer with experience using CAD programs with a focus in 3D rendering and client presentations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Sales Floor Supervisor
Lowes
07.2023 - Current
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
- Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
Kitchen Cabinet/Appliance Specialist
Lowe's
08.2019 - Current
- Managed warranty claims process, liaising between customers and manufacturers to ensure swift resolution of issues or concerns related to product performance or quality during coverage period.
- Assisted in the planning and execution of special store events focused on promoting appliances, resulting in increased visibility and sales for the department.
- Streamlined design processes for improved efficiency and faster turnaround times on client projects.
- Created custom 3D renderings for clients, enabling them to visualize final products before production began.
- Stayed updated on industry trends and materials, incorporating emerging technologies into designs for increased functionality and aesthetics.
- Formatted documents using Microsoft products follow specific corporate style guides.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Utilized order pickers and pallet jacks to transport orders and prepare for shipment delivery.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
Head Cashier
Lowe's
03.2019 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Retail Manager
Cracker Barrel
03.2011 - 01.2019
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created employee schedules to align coverage with forecasted demands.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
Senior Camp Counselor
Camden County Recreational Center
05.2013 - 05.2017
- Ensured a memorable summer experience for campers by consistently displaying enthusiasm, positivity, and professionalism throughout the season.
- Mentored junior counselors, providing guidance and support to ensure their professional growth.
- Managed administrative duties including registration processes, health forms, and daily attendance records.
- Facilitated team-building exercises that fostered camaraderie among campers and staff members.
- Provided first aid care for minor injuries, ensuring all incidents were documented according to camp policies.
- Improved camp safety by conducting regular risk assessments and updating emergency response procedures.
Education
Biology -
Savannah State University
01.2010
High school diploma -
Camden County High School
01.2009
Skills
- Training and coaching
- Verbal/written communication
- Interior designer
- Merchandising
- Customer service
- Leadership
- Time management
- Problem solving
- Keyholder
- Multitasking and Prioritizing
- Decision-Making
- Staff Scheduling
Accomplishments
- Employee of the month November 2019
- Employee of the month July 2019
- Employee of the year 2012
Volunteer Experience
Basketball and track coach for Camden County Recreational Center from May 2012 to current.
References
Marci Strickler 912-227-6021 Assistant store manger (professional)
Mack Clark 912-242-4229 Assistant Store Manager. (professional)
Kitt Brown 912-552-2907 Athletic Director, (personal)
Ken Thomas 912-322-1738 Athletic Director (personal)
Timeline
Sales Floor Supervisor
Lowes
07.2023 - Current
Kitchen Cabinet/Appliance Specialist
Lowe's
08.2019 - Current
Head Cashier
Lowe's
03.2019 - Current
Senior Camp Counselor
Camden County Recreational Center
05.2013 - 05.2017
Retail Manager
Cracker Barrel
03.2011 - 01.2019
Biology -
Savannah State University
High school diploma -
Camden County High School