Cheyla Anay Morales Lopez

• Streamlined merchandising recovery efforts, maintaining a clean and organized sales floor to enhance customer experience.
• Guided employees in best practices for upselling to increase sales and enhance customer interactions.
• Trained associates in customer service, fitting room support, and register coverage to improve overall service quality.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Managed cash handling tasks, including money counts at opening and closing shifts and register reconciliation during end-of-day shift changes.
• Observed work quality during shifts to ensure standards were met and corrected errors during shifts.
• Trained team members on company policies and service procedures

AAA Sports was my first ever job. I started working there when I was only 14 years old. It's a family friend-owned business. I have very good experience with :

• Resolved customer issues with knowledgeable and friendly service, fostering high levels of customer satisfaction.
• Processed customer returns efficiently and exchanges using AAA Sports point-of-sale system.
• Collaborated with diverse coworkers to achieve team goals and effectively address product and service issues.
• Applied a consistent business communication strategy for online content.