Denisia Brodie
Nashville ,TN
Summary
Dynamic manager with extensive experience at Dollar General, skilled in employee training and conflict resolution. Proven track record of enhancing customer satisfaction and optimizing team performance through effective communication and organizational skills. Adept at inventory management, fostering a productive work environment, and ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Manager
Dollar General
Nashville, TN
01.2024 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Manager/Key Holder
Burger King
Nashville, TN
06.2023 - 01.2024
- Ensured new staff members were well-versed in organizational procedures and task-related functions.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
Assistant Manager
Krystals Resturant
Goodlettsville, TN
05.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Volunteer State Community College
McGavock High School
Skills
- Employee training
- Inventory management
- Customer service
- Cash handling
- Team building
- Time management
- Conflict resolution
- Communication skills
- Team leadership
- Emergency response
- Computer skills
- Adaptability and flexibility
- Multitasking
- Organizational skills
- Customer relationship management
Timeline
Manager
Dollar General
01.2024 - 03.2025
Shift Manager/Key Holder
Burger King
06.2023 - 01.2024
Assistant Manager
Krystals Resturant
05.2021 - 03.2022
Volunteer State Community College
McGavock High School