DENISSE ANDINO ROHENA
CRANSTON
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Fleet Service Agent
American Airlines
Boston
11.2021 - Current
- Managed ground services for aircraft arrivals and departures.
- Conducted safety inspections on ground support equipment.
- Coordinated baggage handling and transfer operations efficiently.
- Communicated with flight crews regarding operational updates and changes.
- Communicated with other departments regarding flight information and schedules.
- Ensured all cargo was properly secured on aircrafts.
- Verified that all required documents were present before takeoff.
- Assisted in loading and unloading baggage from aircrafts.
- Conducted regular inspections of airport grounds for debris or foreign objects.
- Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
amazon deliver driver
Last Mile Logistics
Providence
09.2019 - 10.2021
- Operated delivery vehicles to transport goods efficiently within designated routes.
- Communicated with dispatchers regarding route changes and delivery schedules.
- Loaded and unloaded cargo, ensuring proper handling and secure placement.
- Maintained accurate logs of deliveries, mileage, and vehicle maintenance records.
- Followed traffic laws and regulations to ensure safe driving practices at all times.
- Assisted in training new drivers on company protocols and safety procedures.
- Collaborated with team members to optimize routes and improve delivery efficiency.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Performed pre-trip inspection checks and reported problems to supervisor.
customer service
target
North Attleboro
07.2019 - 03.2020
- Provided friendly customer service to ensure guest satisfaction.
- Greeted members, answered questions, and provided customer service.
- Provided customer service in a timely manner.
- Developed documentation for customer service procedures and policies.
- Handled all customer service inquiries quickly and professionally.
- Developed strategies to improve customer service experience.
- Provided excellent customer service to members and guests.
- Resolved customer service issues quickly and efficiently.
Education
Medical Assistant - Nurse
The Sawyer School
Pawtucket, RI07-2008
Skills
- Ground support operations
- Safety inspections
- Baggage handling
- Cargo securing
- Document verification
- Vehicle inspection
- Team collaboration
- Effective communication
- Strong teamwork
- Stress tolerance
- Interpersonal skills
- Problem-solving abilities
- Reliability
- Continuous improvement
- Excellent communication
- Safety compliance
- Retail marketing
- Retail store support
Timeline
Fleet Service Agent
American Airlines
11.2021 - Current
amazon deliver driver
Last Mile Logistics
09.2019 - 10.2021
customer service
target
07.2019 - 03.2020
Medical Assistant - Nurse
The Sawyer School