Denisse Bejarano
Hollister,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Oldcastle APG
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Barista
Starbucks
09.2021 - 08.2023
- Interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service.
Retail Associate
Tommy Hilfiger
05.2021 - 08.2021
- Greeted customers and helped with product questions, selections and purchases
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customer.
Team Member
Bath & Body Works
07.2020 - 03.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Operated register to process payments and collect cash payment for order totals
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Front of House
Panda Express
09.2019 - 06.2020
- Established welcoming atmosphere by greeting each guest warmly
- Disinfected frequently touched between guests to minimize infection risks
- Utilized POS system to receive and process food and beverage orders
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Cibola High School
Yuma, AZ05.2019
Skills
- Data Entry
- Microsoft Outlook
- Problem Resolution
- Critical Thinking
- Follow-up skills
- Documentation
- Customer Service
- Key holder experience
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Oldcastle APG
09.2023 - Current
Barista
Starbucks
09.2021 - 08.2023
Retail Associate
Tommy Hilfiger
05.2021 - 08.2021
Team Member
Bath & Body Works
07.2020 - 03.2021
Front of House
Panda Express
09.2019 - 06.2020
High School Diploma -
Cibola High School