DENISSE BUEHNER
San Diego,CA
Summary
Experienced in processing insurance claims in high-volume environments. Successful at managing complete claims process with minimal direction. Conversational skills in english and spanish.
Overview
16
16
years of professional experience
Work History
Claims Representative
Geico
San Diego, CA
07.2019 - 01.2024
- Duties include- being the first point of contact for our customers after they have experienced an accident, verifying all incoming calls, collecting information necessary for the claim, making outbound calls to all personnel involved in the accident, advising policy coverages/ limits/ and concerns, advising liability status, setting up appointments to body shops and rental companies, submitting payments to appropriate parties, linking geico to geico claims, updating/collecting attorney information, providing next steps to insureds/ claimants to get them back on the road, and providing excellent service to all.
Clinical Services Associate - INL / MI Regions
Autism Spectrum Therapies
San Diego, CA
04.2018 - 06.2019
- Duties include- communicating with Managing Behavior Analysts and families to discuss scheduling for the client to receive services, communicating with the authorizations department to extend/ recur sessions with a client, make sure valid authorizations are in place, advise behavior analysts on hours allotted with each client, communicate with payroll when deadlines are due, make payroll corrections for employees when their schedules do not reflect actual session times to avoid fraudulent billing, cover different regions when another clinical service associate is not present, and find mandatory coverage for a client at school or the place of residency when the behavior technician is not available to provide services.
Used Car Service Adviser
VOLKSWAGEN
San Diego, CA
12.2017 - 04.2018
- Duties include- Creating customer packets for used vehicles, inputting used vehicles/ trade-in vehicles into inventory, opening and closing repair orders on used vehicles/ trade-ins, dispatching repair orders to service technicians, following up on repair orders, submitting vehicles to service director and general manager for certification, setting appointments for non Volkswagen brand vehicles at different dealerships for recalls, communicating with parts, sales, and service to make sure all used/certified vehicles are prepped and ready for sale.
Service Advisor Assistant
VOLKSWAGEN
San Diego, CA
10.2016 - 11.2017
- Duties included- Calling customers to schedule or reschedule service appointments, calling customers to confirm future appointments, keeping customers up to date of any current safety recalls for their vehicle, learning new systems to help provide a more efficient service for customers, creating appointment templates and assembling service packets for service advisers, assisting service advisors in contacting customers to provide updates to their service, managing shuttle ride pick-ups/ drop offs, providing customers with costs for service, scheduling appointments for new car sales, keeping customers up to date with warranty information, and making sure customers always feel welcomed with exemplary customer service
Site Supervisor
PRIMETIME
San Diego, CA
10.2011 - 10.2016
- Duties included – Consistent supervision of children and staff, plan and supervise daily activities that comply with the YMCA and ASES guidelines that are developmentally appropriate which satisfy common core standards, ensure all students are accounted for daily, plan monthly calendars and newsletters along with monthly and daily goals, organize weekly meetings, provide staff with a safe working environment and ensure parents’, students’ and staff’s needs are met.
AM/PM Coordinator
YMCA CAMP
San Diego, CA
07.2013 - 01.2016
- Duties Included – Creating weekly camp schedule, plan team building activities for the staff and campers, leading camp songs, rallies, stretches, overseeing staff activities, fulfilling campers and parents general and individual needs, and bringing a sense of excitement and positive outlook to camp.
Training Mentor/Team Member
JAMBA JUICE
San Diego, CA
10.2007 - 04.2013
- Duties included – Training new team members, maintaining a clean working area, handling customer transactions, promoting new products, and providing excellent customer service.
Education
Associates in Liberal Arts and Sciences with a Specialization in Social and Behavioral Sciences -
SAN DIEGO CITY COLLEGE
05.2018
Graduated with Academic Distinction -
HOOVER HIGH SCHOOL
Skills
- Policy Understanding
- Time Management
- Microsoft Office
- Decision-Making
Characteristics
- Dedicated
- Responsible
- Strategic
- Ambitious
Accreditations
Public Mental Health Work Certificate from San Diego County
Timeline
Claims Representative
Geico
07.2019 - 01.2024
Clinical Services Associate - INL / MI Regions
Autism Spectrum Therapies
04.2018 - 06.2019
Used Car Service Adviser
VOLKSWAGEN
12.2017 - 04.2018
Service Advisor Assistant
VOLKSWAGEN
10.2016 - 11.2017
AM/PM Coordinator
YMCA CAMP
07.2013 - 01.2016
Site Supervisor
PRIMETIME
10.2011 - 10.2016
Training Mentor/Team Member
JAMBA JUICE
10.2007 - 04.2013
Associates in Liberal Arts and Sciences with a Specialization in Social and Behavioral Sciences -
SAN DIEGO CITY COLLEGE
Graduated with Academic Distinction -
HOOVER HIGH SCHOOL