Denisse Burton
Whittier,CA
Summary
Customer care specialist with a background in customer service, quality control, and document control. Handles high-volume calls, emails, and chats, resolves order and scheduling issues through active listening, and coordinates with internal teams to keep customers informed and support timely solutions.
Overview
10
10
years of professional experience
Work History
CUSTOMER CARE SPECIALIST
3 Day Blinds
Irvine, CA
04.2024 - 09.2025
- Handled 40+ daily inbound calls, emails, and chats regarding custom window treatment orders, shipping status, and installation scheduling.
- Resolved customer concerns using active listening and product knowledge to troubleshoot issues, resulting in fewer call escalations.
- Coordinated with manufacturing and field installation teams for custom blinds and shades to track orders and provide timely updates to clients.
- Performed tasks remotely
QUALITY ENGINEER
Associated Plating Co, Inc.
Santa Fe Springs, CA
02.2020 - 09.2023
- Inspected processed products for compliance using thickness measurements, calibrated tools, and visual checks.
- Performed quality and processing audits, then identified improvement opportunities through data analysis.
- Conducted technical analysis, evaluation, and testing to resolve quality issues for internal and customer products.
- Validated product-specific test protocols and acceptance limits for quality control testing to meet customer and specification requirements.
- Investigated corrective actions and worked with production personnel to implement corrective and preventive action requirements.
- Managed document control processes, ensuring compliance with quality, customer, government, and environmental standards through meticulous review of specifications, procedures, work instructions, and forms.
- Developed training materials and delivered quality and production training with quality office and production personnel while maintaining training records for QMS compliance.
- Maintained calibration and recall system by performing internal calibrations and scheduling approved vendors for required calibration intervals; kept calibrated equipment labeled and certificates of conformance on file.
- Reviewed contracts, blueprints, and specifications for accuracy and completeness prior to production release; verified compliance of shop travelers post-processing before generating a certificate of conformance.
- Maintained an approved suppliers list and tracked supplier quality system certifications to the current revision status.
- Maintained a government, customer, and in-house specifications library to keep the latest revision levels available. Removed obsolete specifications from active library.
- Coordinated monthly testing activities, including planning, shipping, receiving, and results review.
- Supported new product launches by developing processes, evaluating requirements, creating documentation, and preparing data collection materials and capability studies.
OFFICE ADMINISTRATOR/CUSTOMER SERVICE REPRESENTATIVE/PLANNING SUPPORT
Terminix International
Santa Fe Springs, Gardena, CA
06.2016 - 09.2019
- Delivered personalized customer service for account inquiries, resolving issues promptly to improve customer satisfaction.
- Reached out to customers daily to arrange service appointments.
- Coordinated scheduling for management and technicians, enhancing capacity and production efficiency.
- Processed payments and supplied customer reports, invoices, and work orders upon request.
- Maintained accurate customer records through timely data entry, ensuring up-to-date information for service delivery.
- Kept current knowledge of company products to offer useful suggestions and recommendations to customers.
CUSTOMER SERVICE REPRESENTATIVE
Alco Printing & Packaging
Buena Park, CA
11.2015 - 05.2016
- Assisted customers through daily phone and email communication to address inquiries and resolve issues.
- Updated customers on order progress, pricing discrepancies, and timely order notifications.
- Processed orders, returns, and quote requests.
- Coordinated regular freight pickups for out-of-state shipments to ensure timely delivery.
Education
BASIC BLUEPRINT READING
Don Bosco Technical Institute
Rosemead, CA12-2021
DIPLOMA -
Pioneer High School
Whittier, CA06-2009
Skills
- Customer service
- Order Tracking
- Service Quality
- Transaction Management
- Active Listening
- Adaptability
- Team Collaboration
- Multitasking and Organization
- Time Management
- Task Prioritization
- Great attention to detail
- Complex Problem-Solving
- Root Cause Identification
- Quality Assurance
LANGUAGES
Spanish (Fluent)
Timeline
CUSTOMER CARE SPECIALIST
3 Day Blinds
04.2024 - 09.2025
QUALITY ENGINEER
Associated Plating Co, Inc.
02.2020 - 09.2023
OFFICE ADMINISTRATOR/CUSTOMER SERVICE REPRESENTATIVE/PLANNING SUPPORT
Terminix International
06.2016 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE
Alco Printing & Packaging
11.2015 - 05.2016
BASIC BLUEPRINT READING
Don Bosco Technical Institute
DIPLOMA -
Pioneer High School