Desired Job Title
Automotive Finance ManagerBDC Sales ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Carlsbad, CA, USEncinitas, CASolana Beach, CAOceanside, CADel Mar, CA
Open to relocation: Yes
Open To Work
Denisse Canales
Carlsbad,CA
Work Preference
Summary
A natural leader with a down to earth, approachable style that builds trust with customers and teammates alike. Known for creating a positive team culture, leading by example, and encouraging accountability while maintaining a strong focus on the customer experience. Dependable, coachable, and driven by both personal and team success, with the ability to motivate others and contribute to a winning environment.
Proven BDC and Internet Automotive Professional with a strong track record of increasing lead conversion, maintaining CRM excellence, and executing consistent follow up strategies that generate appointments, showroom traffic, and vehicle sales. Recognized for confident phone communication, quick rapport building, and the ability to turn inquiries into confirmed appointments that show and sell. Skilled at guiding customers through the sales process, overcoming objections, and delivering an exceptional experience that supports dealership growth and strong department performance.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Automotive Sales Professional
Mossy Toyota & Ford
04.2024 - 06.2026
- Managed inbound internet and phone leads, maintaining prompt follow-up and high customer engagement.
- Scheduled and confirmed sales appointments through CRM and phone outreach.
- Sold new and pre-owned Toyota and Ford vehicles while consistently meeting sales goals.
- Built long-term customer relationships, generating repeat and referral business.
Maintained Toyota certification and product knowledge to provide accurate vehicle information.
Automotive Sales Professional
Gosch Ford
10.2020 - 09.2023
- Converted high ticket service customers into a profitable vehicle sale transaction.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Utilized opportunities through Dealersocket CRM, V-Auto, and Auto Alert.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Associate of Arts - Liberal Arts And General Studies
El Paso Community College, TX
El Paso, TX05-2014
Skills
Internet Lead Management
Lead Generation and Sales Opportunity Development
CRM Management and Data Integrity
Appointment Setting and Follow-Up
Confident Phone Communication and Objection Handling
Customer Relationship Building
Sales Goal and Quota Achievement
Team Leadership and Accountability
Closing and Negotiation Skills
Strong Mathematical and Calculation Skills
Accomplishments
- Promoted within six months from sales consultant to Service Concierge Manger.
- Achieved monthly top sales by completing quota with accuracy and efficiency.
- Earned monthly bonuses.
Affiliations
- USA Multicultural non-profit organization - Board Member
Certification
• California Vehicle Salesperson License (OL S838313) | Expires 12/23/2027
• Toyota Certified Sales Professional | 2 Years
• Ford Certified Sales Professional | 5 Years
Languages
Spanish
Native or Bilingual
Timeline
Automotive Sales Professional
Mossy Toyota & Ford
04.2024 - 06.2026
Automotive Sales Professional
Gosch Ford
10.2020 - 09.2023
Associate of Arts - Liberal Arts And General Studies
El Paso Community College, TX