Denisse Cano
Fallbrook,CA
Summary
Ambitious and attentive professional with 4+ years of retail experience and 1+ year experience in a business medical office position. Able to function very well independently or as part of a team.
Overview
6
6
years of professional experience
Work History
Caregiver
Palliative Care
08.2021 - Current
- Fallbrook- care for the elderly
- Perform personal care tasks, including basic hygiene and grooming, planning meals, and preparing and serving food
- Assist the elderly with activities of daily living and provide fun companionship, housekeeping, and running errands
- Well experienced developed caregiver with HHA, CPR, and First Aid certifications in complex illnesses
patient care coordinator
Specialty pharmacy, UnitedHealthCare
09.2019 - 03.2020
- Developed and coordinated patient care programs
- Handled patient case management
- Managed and prepared public relations information
- Collaborated with insurance companies and physician offices to obtain prior authorization approval for patient treatment.
- Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
customer service
OptumRx Specialty Pharmacy, UnitedHealthCare
11.2018 - 08.2019
- Pharmacy, representative
- Performed issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
- Document all interactions with insurance companies in Practice Management Software
- Make outbound calls to customers on prescription orders and payment issues
- Handled day-to-day customer contact via phones, faxes and emails.
sales associate
T-Mobile
10.2016 - 11.2018
- Inventory management experience
- Multitask excellent customer service in product knowledge and benefits
- fast-paced cashier experience in and stressful environment
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
merchandiser
Fry’s Electronics
10.2014 - 11.2015
- Managing levels and distribution of stock
- Multitask excellent customer service in product knowledge and benefits
- Clean displays, aisles, and work area
- Innovate ideas for a higher quality workplace.
Education
Associate of Applied Science - computer science
Palomar College
San Marcos, CA06.2024
certification
Vista Adult School
Vista, CA03.2017
High School Diploma -
Mission Hills High School
San Marcos, CA06.2014
Skills
- Outstanding customer service
- Proficient computer knowledge (Windows/Mac)
- Organizational
- Team communication and leadership experience
- Verbal and written communication
- Knowledge of Medical terminology, ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers
- HIPAA Compliance
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Palliative Care
08.2021 - Current
patient care coordinator
Specialty pharmacy, UnitedHealthCare
09.2019 - 03.2020
customer service
OptumRx Specialty Pharmacy, UnitedHealthCare
11.2018 - 08.2019
sales associate
T-Mobile
10.2016 - 11.2018
merchandiser
Fry’s Electronics
10.2014 - 11.2015
Associate of Applied Science - computer science
Palomar College
certification
Vista Adult School
High School Diploma -
Mission Hills High School
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