Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Denisse Cotto Viera

Homestead,FL

Summary

Dynamic Assistant Manager with a proven track record at KBP BRANDS, excelling in team motivation and customer satisfaction. Spearheaded operations to enhance service quality, achieving significant improvements in customer satisfaction. Skilled in multitasking and adaptability, adept at fostering positive work environments and managing financial accuracy.

Overview

8
8
years of professional experience

Work History

Assistant Manager

KBP BRANDS
Florida City
12.2016 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

High School Diploma -

Escuela Superior Vila Mayo
San Juan, Puerto Rico
05.2014

Skills

  • Team motivation
  • Orientation and training
  • Customer rapport
  • Multitasking Abilities
  • Customer service and satisfaction
  • Professionalism
  • Adaptability

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Assistant Manager

KBP BRANDS
12.2016 - Current

High School Diploma -

Escuela Superior Vila Mayo
Denisse Cotto Viera