Denisse Cruz Perez
New Castle,DE
Summary
Detail-oriented customer service professional with a strong background in healthcare and patient financial coordination. Experienced in appointment scheduling, insurance verification, and billing, effectively assisting patients while managing sensitive information. Communicates clearly and adapts quickly to new systems, ensuring accurate documentation and understanding of financial responsibilities.
Overview
9
9
years of professional experience
Work History
Patient Financial Coordinator
302 Orthodontics
Wilmington, DE
04.2024 - Current
- Verified insurance benefits and submitted claims accurately within deadlines.
- Explained treatment costs, estimated insurance benefits, and payment options to patients.
- Managed patient accounts, ensuring timely billing, effective payment plans, and resolution of outstanding balances.
- Collected deposits and payments for orthodontic treatments, facilitating smooth payment arrangements for patients.
- Maintained accurate patient and financial records while ensuring confidentiality.
- Delivered compassionate customer service by addressing concerns and resolving account inquiries, enhancing patient satisfaction.
- Scheduled patient appointments and communicated related instructions effectively.
Call Center Representative
Bank Of New York Mellon Corp
Wilmington, Delaware
07.2021 - 03.2024
- Provided accurate support for customer account inquiries, enhancing customer experience in fast-paced call center.
- Addressed customer questions and concerns, promoting professionalism and prioritizing customer satisfaction.
- Verified identities and safeguarded sensitive account information according to security protocols.
- Documented customer interactions to maintain clear communication and ensure service continuity.
- Processed financial transactions, including purchases and withdrawals from mutual fund accounts.
Assistant Store Manager
Abercrombie & Fitch
Newark, DE
04.2017 - 06.2021
- Managed daily operations, including staff scheduling, inventory control, and cash handling.
- Led training and supervision of sales representatives to ensure high standards of customer service.
- Resolved customer concerns and conflicts promptly to maintain a positive shopping experience.
- Monitored performance metrics and operational goals, ensuring accurate records and reports were maintained.
Education
High School Diploma -
William Penn High School
New Castle06-2017
Skills
- Insurance verification
- Claims processing
- Patient billing
- Payment processing
- Payment plans and deposits
- Patient financial counseling
- Patient account management
- Appointment scheduling
- Schedule management
- Data entry and documentation
- Financial record maintenance
- Confidential information handling
- Effective communication
- Conflict resolution
- Problem solving
- Bilingual
- Patient service
Timeline
Patient Financial Coordinator
302 Orthodontics
04.2024 - Current
Call Center Representative
Bank Of New York Mellon Corp
07.2021 - 03.2024
Assistant Store Manager
Abercrombie & Fitch
04.2017 - 06.2021
High School Diploma -
William Penn High School