Denisse Estes
East West Gem Co. & Created Rings
Huntington Beach,CA
8
years of professional experience
Client-centric sales professional with over 6 years of experience in luxury service and relationship management, specializing in custom fine jewelry and engagement rings. Expertise in guiding clients through meaningful purchases with product education and personalized service. Conversational in Spanish, fostering trust and rapport with diverse clientele.
Work History
Design Specialist
8 Months- Guided clients through the custom engagement ring design process, including lab diamond and moissanite selection, settings, metals, proportions, and personalized design details.
- Conducted one-on-one showroom consultations, providing product education and recommendations based on each client’s style, preferences, and budget.
- Managed client relationships throughout the design journey, from initial consultation and stone sourcing through CAD, production, final delivery, and post-sale support.
- Supported customer consultations by providing expert knowledge on gemstone properties and design options.
- Collaborated with design, production, and stone specialists to ensure accurate execution of custom jewelry designs.
Retail Sales Associate
2 Years 9 Months- Provided tailored sales assistance at Fortuosity Shop, enhancing customer experience with high-value jewelry, designer handbags, accessories, and specialty merchandise.
- Utilized product knowledge and consultative selling at Fortuosity Shop to guide purchasing decisions.
- Provided high-volume retail service at Emporium, Disneyland’s flagship Main Street, U.S.A. merchandise location, while maintaining an attentive and personalized guest experience.
- Maintained elevated visual merchandising and presentation standards across Emporium and Fortuosity, supporting Disney’s guest-service standards.
Vacation/Travel Experience Specialist
3 Years 9 Months- Guided guests in making informed, high-value purchasing decisions through personalized, consultative approach that enhanced overall satisfaction.
- Established strong client relationships through attentive communication and tailored recommendations, resulting in increased repeat bookings.
- Recognized as a “Star Performer of the First Quarter” for exceptional performance and contribution to team goals.
- Resolved complex guest concerns while maintaining a high standard of service and client satisfaction.
- Trained and supported new team members on operational procedures, sales techniques, and guest service standards.
- Identified opportunities to upsell and cross-sell accommodations, ticket packages, and additional experiences.
Private Voice & Piano Instructor
1 Year 1 Month- Manage an independent private music studio, providing individualized voice and piano instruction to a consistent client base.
- Build long-term client relationships through personalized service, communication, and scheduling.
- Independently manage client retention, payments, scheduling, and ongoing business operations.
- Partnered with local Montessori, preschool, and K–8 programs to provide contracted music instruction across diverse age groups.
Education
Bachelor of Science - Music Education, Composition & Therapy
- Dean's List Fall 2022, Spring 2023
- Member, Latinx Scholars— student-led organization focused on research, peer mentorship, community and advocacy.
Skills
Moissanite & Diamond Knowledge
High-Value Sales & Closing
Luxury Client Experience
Client Rapport & Approachability
Conflict Resolution & Problem Solving
Interpersonal & Cross-Cultural Communication
Bilingual — English & Spanish
Timeline
Design Specialist
East West Gem Co. & Created Rings
01.2026 - CurrentRead More
Private Voice & Piano Instructor
Dolce Music
11.2024 - 12.2025Read More
Vacation/Travel Experience Specialist
Walt Disney Travel
01.2021 - 10.2024Read More
Retail Sales Associate
The Walt Disney Company
04.2018 - 01.2021Read More
California State University, Fullerton
Bachelor of Science from Music Education, Composition & Therapy
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