Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
CustomerServiceRepresentative

Denisse Garcia

Rio Grande City,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Work History

Customer Service Representative

Teleperformance
Monterrey, Nuevo Leon
02.2019 - 06.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Rio Grande City High School
Rio Grande City, TX
05.2014

Skills

  • Efficient and Detail-Oriented
  • Call Documentation
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Interpretation and Translation Services
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Upselling Products and Services

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Representative

Teleperformance
02.2019 - 06.2019

High School Diploma -

Rio Grande City High School

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Denisse Garcia