Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Denisse Hoyo

Miami,FL

Summary

Compassionate healthcare professional with extensive experience in direct patient care and expertise in electronic charting and infection control procedures. Proven ability to monitor patient conditions and implement care plans effectively. Seeking to leverage skills in patient management and care planning in a Patient Care Technician role. Motivated professional experienced in providing exceptional care to elderly, disabled and recuperating patients. Demonstrated expertise in basic nursing care and medical recordkeeping. Committed to delivering compassionate care and improving the lives of patients through attentive and thorough medical care. Dedicated nursing professional with hands on experience providing quality care to patients. Skilled in providing comfort, monitoring vital signs, and administering medications. Demonstrated ability to build relationships with patients, families, and healthcare team members. Patient, empathic, and generous individual with strong commitment to providing compassionate care while ensuring collaborative environment. Adept at building strong relationships with patients and healthcare team members, ensuring effective communication and seamless coordination of care. Skilled in persuasive communication and conflict resolution, contributing to patient comfort and satisfaction. Knowledgeable in essential nursing practices and dedicated to enhancing patient well-being through attentive and personalized care. Certified Nursing Assistant with strong focus on delivering effective patient care and assisting with daily living activities. Consistently ensures patient comfort and safety through hands-on support and direct communication. Demonstrates reliability in maintaining accurate patient records and performing routine medical tasks. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Nspire Healthcare Kendall
09.2024 - Current
  • Provided compassionate care to residents by assisting with daily living activities, enhancing overall patient comfort and satisfaction.
  • Monitored vital signs and reported changes in patients' conditions to nursing staff, ensuring timely medical interventions.
  • Implemented infection control protocols and maintained cleanliness standards to promote a safe environment for residents and staff.
  • Trained and mentored new nursing assistants on best practices for resident care, fostering a supportive team environment.
  • Utilized electronic health record systems to document patient information accurately, ensuring compliance with regulatory requirements.
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
  • Provided quality care to elderly patients in a long-term care facility setting.
  • Utilized PPE appropriately and followed patient safety and infection control guidelines.

Certified Nursing Assistant

Nspire Healthcare Kendall
09.2024 - Current
  • Provided compassionate care to residents by assisting with daily living activities, enhancing overall patient comfort and satisfaction.
  • Monitored vital signs and reported changes in patients' conditions to nursing staff, ensuring timely medical interventions.
  • Implemented infection control protocols and maintained cleanliness standards to promote a safe environment for residents and staff.
  • Trained and mentored new nursing assistants on best practices for resident care, fostering a supportive team environment.
  • Utilized electronic health record systems to document patient information accurately, ensuring compliance with regulatory requirements.
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
  • Provided quality care to elderly patients in a long-term care facility setting.
  • Utilized PPE appropriately and followed patient safety and infection control guidelines.

Certified Nursing Assistant

The Palace Nursing and Rehabilitation Center
03.2023 - Current
  • Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
  • Assessed patient needs and reported any changes in condition to appropriate staff members promptly.
  • Answered call lights to provide emergency treatment and assistance to patients.
  • Observed changes in patient status and response and immediately communicated concerns to nursing staff.
  • Exhibited compassionate attitude towards all patients regardless of age or disability level.
  • Developed trusting relationships and provided emotional support to patients and families.
  • Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
  • Encouraged patient participation in activities designed for their physical and mental health improvement.
  • Turned and repositioned bedridden patients.
  • Measured and recorded food and liquid intake and urinary and fecal output.
  • Turned bedridden patients to avoid bedsores.
  • Established special connections with patients through empathy and relationship-building techniques.
  • Recorded height and weight of patients.
  • Supplied, collected and emptied bedpans.
  • Collected blood samples and body fluids to prepare for diagnostic testing.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Helped residents walk with or without self-help devices.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Organized supplies in order to maintain adequate stock levels throughout shift.

Certified Nursing Assistant

The Palace Nursing and Rehabilitation Center
03.2023 - Current
  • Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
  • Assessed patient needs and reported any changes in condition to appropriate staff members promptly.
  • Answered call lights to provide emergency treatment and assistance to patients.
  • Observed changes in patient status and response and immediately communicated concerns to nursing staff.
  • Exhibited compassionate attitude towards all patients regardless of age or disability level.
  • Developed trusting relationships and provided emotional support to patients and families.
  • Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
  • Encouraged patient participation in activities designed for their physical and mental health improvement.
  • Turned and repositioned bedridden patients.
  • Measured and recorded food and liquid intake and urinary and fecal output.
  • Turned bedridden patients to avoid bedsores.
  • Established special connections with patients through empathy and relationship-building techniques.
  • Recorded height and weight of patients.
  • Supplied, collected and emptied bedpans.
  • Collected blood samples and body fluids to prepare for diagnostic testing.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Helped residents walk with or without self-help devices.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Organized supplies in order to maintain adequate stock levels throughout shift.

Certified Nursing Assistant

Coral Gables Nursing and Rehabilitation Center
07.2018 - Current
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Collaborated with interdisciplinary teams to provide comprehensive care services.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Restocked unit frequently with necessary medical supplies.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Supported non-ambulatory residents in range of motion exercises.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Distributed drinking water and nourishment to residents.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Certified Nursing Assistant

Coral Gables Nursing and Rehabilitation Center
07.2018 - Current
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Collaborated with interdisciplinary teams to provide comprehensive care services.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Restocked unit frequently with necessary medical supplies.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Supported non-ambulatory residents in range of motion exercises.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Distributed drinking water and nourishment to residents.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Certified Nursing Assistant

Heartland Hospice
07.2014 - Current
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Supported non-ambulatory residents in range of motion exercises.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Observed patients for any changes in their physical or mental condition.
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Supported non-ambulatory residents in range of motion exercises.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Distributed drinking water and nourishment to residents.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Administered medications and educated patients and families on correct at-home administration.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.

Certified Nursing Assistant

Heartland Hospice
07.2014 - Current
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Supported non-ambulatory residents in range of motion exercises.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Observed patients for any changes in their physical or mental condition.
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Supported non-ambulatory residents in range of motion exercises.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Distributed drinking water and nourishment to residents.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Administered medications and educated patients and families on correct at-home administration.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.

Certified Nursing Assistant

Harmony Health Center
01.2012 - Current
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Reported changes in patient condition to registered nurse or physician.
  • Observed patients for any changes in their physical or mental condition.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Participated in educational programs related to nursing assistant skills development.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Supported non-ambulatory residents in range of motion exercises.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Distributed drinking water and nourishment to residents.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.

Certified Nursing Assistant

Harmony Health Center
01.2012 - Current
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Reported changes in patient condition to registered nurse or physician.
  • Observed patients for any changes in their physical or mental condition.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Participated in educational programs related to nursing assistant skills development.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Supported non-ambulatory residents in range of motion exercises.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Distributed drinking water and nourishment to residents.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.

Certified Nursing Assistant

West Gables Rehabilitation Hospital
06.2010 - Current
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Collected specimens from patients for laboratory testing purposes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained schedule of class assignments to meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Supported non-ambulatory residents in range of motion exercises.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered [Number] calls per shift to assist with customer questions and concerns.

Certified Nursing Assistant

West Gables Rehabilitation Hospital
06.2010 - Current
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Collected specimens from patients for laboratory testing purposes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained schedule of class assignments to meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Supported non-ambulatory residents in range of motion exercises.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered [Number] calls per shift to assist with customer questions and concerns.

Education

High School Diploma - undefined

The Ogburn School
Fernandina Beach, FL
02.2016

Diploma in Patient Care Technician - undefined

International Training Careers
Miami, FL
04.2010

Skills

  • Patient Lifting
  • Electronic Charting
  • Patient Relations
  • Direct Patient Care
  • Quality Assurance
  • Transporting Patients
  • Mobility Assistance
  • Medical Terminology Knowledge
  • Infection Control Procedures
  • Indirect Patient Care
  • Patient-Focused Care
  • Condition Monitoring
  • Collecting Specimens
  • Monitoring Fluids
  • Care Plan Implementation
  • Understands Mobility Assistance Needs
  • Activity Planning
  • Meal Planning
  • Case Management
  • Collecting Vital Signs
  • Helping With Medication
  • Activity Coordination
  • Chronic Disease Management
  • Respiratory Equipment Training
  • DBMS
  • Adaptable
  • Patient Management
  • Calm and Level-Headed Under Duress
  • Catheter Change and Preparation
  • Outpatient Care
  • Preparing Meals
  • Database Administration
  • Compassionate
  • Performing Patient Intakes
  • Assisting With Personal Grooming
  • EHR Management
  • General Housekeeping Ability
  • Light Housekeeping
  • Inpatient Care
  • Quick Problem Solver
  • Quality Assurance Controls
  • Understands Medical Procedures
  • Reliable Transportation
  • Documentation Expert
  • Complex Problem-Solving
  • Responding to Emergencies
  • Medical Records Management
  • Patient Assessments

Certification

  • 210789
  • D8FD7495

Languages

English
Bilingual

Personal Information

Driving License: Valid Florida Driver's License

Timeline

Certified Nursing Assistant

Nspire Healthcare Kendall
09.2024 - Current

Certified Nursing Assistant

Nspire Healthcare Kendall
09.2024 - Current

Certified Nursing Assistant

The Palace Nursing and Rehabilitation Center
03.2023 - Current

Certified Nursing Assistant

The Palace Nursing and Rehabilitation Center
03.2023 - Current

Certified Nursing Assistant

Coral Gables Nursing and Rehabilitation Center
07.2018 - Current

Certified Nursing Assistant

Coral Gables Nursing and Rehabilitation Center
07.2018 - Current

Certified Nursing Assistant

Heartland Hospice
07.2014 - Current

Certified Nursing Assistant

Heartland Hospice
07.2014 - Current

Certified Nursing Assistant

Harmony Health Center
01.2012 - Current

Certified Nursing Assistant

Harmony Health Center
01.2012 - Current

Certified Nursing Assistant

West Gables Rehabilitation Hospital
06.2010 - Current

Certified Nursing Assistant

West Gables Rehabilitation Hospital
06.2010 - Current

High School Diploma - undefined

The Ogburn School

Diploma in Patient Care Technician - undefined

International Training Careers