Denisse Pacheco
Cincinnati,OH
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced with advanced lash techniques and client consultation. Utilizes precision and creativity to deliver customized lash designs. Track record of maintaining high client satisfaction through effective communication and meticulous application.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Sneaker Talk
02.2024 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Generated repeat business through exceptional customer service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Server
El Asadero
05.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Talawanda High School
5301 University Park Blvd, Oxford OH 4505605-2020
Skills
- Customer service
- Certified in brows/eyelash extensions
- Certified in Modeling/ Acting with MTM John casablancas
- Money handling
- Staff training and development
- Staff supervision
- Bilingual
- Professional appearance
- Memory retention
- Cleanliness standards
- Team collaboration
- Suggestive selling
- Inventory management
- Social media marketing
- Lash retention strategies
- Eye shape analysis
- Appointment scheduling
- Hygiene and sanitation
- Precision lash placement
Accomplishments
JD.Original is a social media platform i opened up with my partner. Over 20 Million views and has 3.1 Million likes with 8k Followers.
My personal social media grows by the year. I spent a whole year growing mine with 5.5k followers. I ran El Asaderos social media and grew it over 12k followers.
Summer of 2024 got 2 certifications for lash and brows to learn more techniques in my work.
Certification
Modeling/ Acting MTM John Casablancas
Certified for brows and lashes by Gaby Perez
Languages
Spanish
Native or Bilingual
Timeline
Manager's Assistant
Sneaker Talk
02.2024 - Current
Server
El Asadero
05.2022 - 01.2024
High School Diploma -
Talawanda High School
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