Communication Tools
Denisse Montenegro
Director Of Operations
Carrollton,TX
Summary
Focused Director of Operations with 10 years of success in developing high performing service teams and designing customer-oriented programs. Accomplished in working with Senior management to establish business goals and devise strategies driving revenue and business growth. A strong track record of coaching and mentoring employees to grow into new roles and achieve increasingly challenging accomplishments.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Director of Operations
Enterprise Wireless Alliance
Herndon, Virginia
01.2014 - Current
- Oversee day-to-day operation activities of Spectrum Strategies, a project based department.
- Modernized and improved operational procedures to increase productivity that led to increasing department revenue by 30% in 2021.
- Achieved team goals through formalized training plans that would improve skills of entire department.
- Evaluated performances, adjusted strategies and maintained agile, sustainable operations.
- Set team and individual Key Performance Indicators and provided weekly, actionable feedback.
- Worked collaboratively with Senior management to implement new procedures and corrective actions to improve work life balance.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Junior Product Manager
Enterprise Wireless Alliance
Herndon, Virginia
01.2014 - Current
- Supported IT and Project Leadership with day-to-day project operations.
- Communicated effectively with team members to deliver updates on project milestones, testing and deadlines.
- Collaborated with clients to better understand industry and business needs.
- Collected customer requirements, cooperated with testing and conducted continuous evaluations to make proactive adjustments and fixes.
- Coordinated project planning and execution with team members.
- Spearheaded collaborative efforts to bring products to market.
Frequency Coordinator
Enterprise Wireless Alliance
Herndon, Virginia
03.2012 - 04.2014
- Primarily responsible for implementing and conducting applicant spectrum consultations and research.
- Received and responded to customer requests via emails, telephone calls and in-person interactions.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Contributed to Strategic Initiatives department planning
Production Coordinator
Barco Uniforms Inc.
Gardena , CA
12.2010 - 12.2011
- Worked closely with and international or domestic manufacturers to communicate and manage production process. This role ensures that the designer’s vision becomes a finished product that will delight customers.
- Responsible for communicating all order details to ensure vendors meet delivery requirements.
- Communicate daily with overseas vendors regarding style development, production, and delivery information.
- Review outstanding issues on Production Status, take action accordingly and elevate to Supervisor as needed.
- Perform daily tracking of goods on order, in progress (WIP) to ensure timely delivery according to the development calendar.
- Ability to multi-task, work under pressure and meet tight deadlines (maintains a sense of urgency) in a fast-paced and changing environment Excellent organizational and problem-solving skills.
- Supports adherence to production policy and standard operating processes across vendor base.
- Ensures quick resolution of product-related issues with the appropriate Department. i.e. Designer, Product Development, Quality Assurance, or Sales Person.
- Executes all vendor chargebacks and/or discount details.
- Works with Logistics team to obtain approval on the packing list and delivery schedules
Education
High School Diploma -
Warren High School
Downey, CA 09.2001 - 06.2005
Skills
Strategic planning and execution
Process improvements
Performance Analysis
Relationship building
Project Management
Software
Word Processing and Desktop Publishing Tools
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Director of Operations
Enterprise Wireless Alliance
01.2014 - Current
Junior Product Manager
Enterprise Wireless Alliance
01.2014 - Current
Frequency Coordinator
Enterprise Wireless Alliance
03.2012 - 04.2014
Production Coordinator
Barco Uniforms Inc.
12.2010 - 12.2011
High School Diploma -
Warren High School
09.2001 - 06.2005