Communication Tools
Denisse Montenegro
Director Of Operations
Carrollton,TX
Summary
Focused Director of Operations with 10 years of success in developing high performing service teams and designing customer-oriented programs. Accomplished in working with Senior management to establish business goals and devise strategies driving revenue and business growth. A strong track record of coaching and mentoring employees to grow into new roles and achieve increasingly challenging accomplishments.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Director of Operations
Enterprise Wireless Alliance
Herndon, Virginia
01.2014 - Current
- Oversee day-to-day operation activities of Spectrum Strategies, a project based department.
- Modernized and improved operational procedures to increase productivity that led to increasing department revenue by 30% in 2021.
- Achieved team goals through formalized training plans that would improve skills of entire department.
- Evaluated performances, adjusted strategies and maintained agile, sustainable operations.
- Set team and individual Key Performance Indicators and provided weekly, actionable feedback.
- Worked collaboratively with Senior management to implement new procedures and corrective actions to improve work life balance.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Junior Product Manager
Enterprise Wireless Alliance
Herndon, Virginia
01.2014 - Current
- Supported IT and Project Leadership with day-to-day project operations.
- Communicated effectively with team members to deliver updates on project milestones, testing and deadlines.
- Collaborated with clients to better understand industry and business needs.
- Collected customer requirements, cooperated with testing and conducted continuous evaluations to make proactive adjustments and fixes.
- Coordinated project planning and execution with team members.
- Spearheaded collaborative efforts to bring products to market.
Frequency Coordinator
Enterprise Wireless Alliance
Herndon, Virginia
03.2012 - 04.2014
- Primarily responsible for implementing and conducting applicant spectrum consultations and research.
- Received and responded to customer requests via emails, telephone calls and in-person interactions.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Contributed to Strategic Initiatives department planning
Production Coordinator
Barco Uniforms Inc.
Gardena , CA
12.2010 - 12.2011
- Worked closely with and international or domestic manufacturers to communicate and manage production process. This role ensures that the designer’s vision becomes a finished product that will delight customers.
- Responsible for communicating all order details to ensure vendors meet delivery requirements.
- Communicate daily with overseas vendors regarding style development, production, and delivery information.
- Review outstanding issues on Production Status, take action accordingly and elevate to Supervisor as needed.
- Perform daily tracking of goods on order, in progress (WIP) to ensure timely delivery according to the development calendar.
- Ability to multi-task, work under pressure and meet tight deadlines (maintains a sense of urgency) in a fast-paced and changing environment Excellent organizational and problem-solving skills.
- Supports adherence to production policy and standard operating processes across vendor base.
- Ensures quick resolution of product-related issues with the appropriate Department. i.e. Designer, Product Development, Quality Assurance, or Sales Person.
- Executes all vendor chargebacks and/or discount details.
- Works with Logistics team to obtain approval on the packing list and delivery schedules
Education
High School Diploma -
Warren High School
Downey, CA 09.2001 - 06.2005
Skills
Strategic planning and execution
Software
Word Processing and Desktop Publishing Tools
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Director of Operations
Enterprise Wireless Alliance
01.2014 - Current
Junior Product Manager
Enterprise Wireless Alliance
01.2014 - Current
Frequency Coordinator
Enterprise Wireless Alliance
03.2012 - 04.2014
Production Coordinator
Barco Uniforms Inc.
12.2010 - 12.2011
High School Diploma -
Warren High School
09.2001 - 06.2005
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