Denita Pointer
CHICAGO,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
27
27
years of post-secondary education
17
17
years of professional experience
Work History
Customer Service Representative
Exelon Comed
Oakbrook Terrace, IL
05.2013 - 09.2023
- Resolved customer complaints through effective communication and active listening.
- Assisted customers with inquiries about utility services and billing issues.
- Collaborated with team members to improve service response times and efficiency.
Operations Manager
Harris Bank
Chicago, IL
10.2006 - 08.2008
- Implemented process improvements to enhance customer service and operational productivity.
- Managed daily operations to ensure compliance with banking regulations and policies.
- Coordinated staff schedules to optimize workflow and maintain service efficiency.
- Trained and mentored team members to develop skills and improve performance.
- Oversaw inventory management to ensure adequate supplies for banking operations.
Education
Leadership Development And Diversity And Inclusion - Management
Corporate Training And Development
09.1982 - 09.2009
Emil Hirsch Higg School
Chicago, ILSkills
- Customer relationship management
- Complaint resolution
- Billing inquiry assistance
- Call center experience
- Process improvement
- Quality assurance
- Team collaboration
- Effective communication
- Active listening
- Problem solving
- Time management
- Conflict resolution
Timeline
Customer Service Representative
Exelon Comed
05.2013 - 09.2023
Operations Manager
Harris Bank
10.2006 - 08.2008
Leadership Development And Diversity And Inclusion - Management
Corporate Training And Development
09.1982 - 09.2009
Emil Hirsch Higg School