Denitra Alexander
Waterford
Summary
Operations leader with extensive experience managing high-volume retail and hospitality teams, improving service performance, and building strong workplace cultures. Known for developing employees into leaders, strenghthening operational systems, and driving customer satisfactions in fast-paced environments. Proven ability to oversee staffing, resolve complex issues, and execute strategic improvements that increase efficiency and team accountability.
Overview
10
10
years of professional experience
Work History
Supervisor
Meijer
Auburn Hills, MI
12.2023 - 01.2026
- Lead daily service operations within a high-traffic retail environment, ensuring smooth workflows and strong customer experiences.
- Supervise, coach, and develop team members, while reinforcing accountability and service standards.
- Create and manage staffing plans that maintain productivity during peak business hours.
- Handle escalated customer concerns and implement solutions that strengthen retention and brand trust.
- Partner with leadership to improve operational processes and service efficiency.
- Maintain safety compliance and operational consistency across the department.
- Cash Office Assistant- Managing all business financials.
Bartender
Condados
Troy, MI
04.2021 - 12.2021
- Delivered high-level customer service in a fast- paced hospitality environment.
- Managed multiple service priorities while maintaining speed, accuracy, and guest satisfaction.
- Supported team productivity and contributed to revenue growth through strong guest engagement.
- Maintained operational organization including POS accuracy, cash handling, and prep management.
General Manager
Bad Brads BBQ
Shelby Township, MI
08.2015 - 05.2020
- Directed full restaurant operations including hiring, training, scheduling, performance management, and financial oversight.
- Developed supervisors and future leaders through coaching, accountability systems, and performance feedback.
- Led operational meetings focused on service quality, efficiency, and performance metrics.
- Resolved employee conflicts and built a collaborative, positive workplace culture.
- Managed events and catering opportunities that increased business revenue and visibility,
Lead Dining Room Manager
Kruse and Muer Restaurants
Rochester Hills, MI
09.2016 - 07.2018
- Supervised front-of-house operations including servers, hosts, and support staff.
- Recruited, trained, and developed team members to maintain consistent service quality.
- Coordinated staff scheduling and floor leadership during high-volume shifts.
- Monitored operational standards, guest satisfaction, and team performance.
- Recognized by leadership for service excellence and team leadership.
Education
No Degree - Psychology & Communications
Oakland University
Rochester, Michigan, MISkills
- Team Leadership & Management Development
- Customer Experience Strategy
- Retail & Multi-Department Operations
- Workforce Planning & Labor Optimization
- Training Programs & Onboarding
- Conflict Resolution & Escalation Handling
- Performance Coaching & Accountability
- Cross-Department Collaboration
- High- Volume Environment Management
- Operational Process Improvement
Timeline
Supervisor
Meijer
12.2023 - 01.2026
Bartender
Condados
04.2021 - 12.2021
Lead Dining Room Manager
Kruse and Muer Restaurants
09.2016 - 07.2018
General Manager
Bad Brads BBQ
08.2015 - 05.2020
No Degree - Psychology & Communications
Oakland University