Denitra Bradford
Baltimore,MD
Summary
Dynamic and results-driven professional with extensive experience at HMSHost, excelling in customer service and team leadership. Proven track record in staff training and performance management, enhancing operational efficiency and customer satisfaction. Skilled in conflict resolution and safety procedures, fostering a collaborative environment that drives success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Starbucks Manager 1
HMSHost
Bwi Airport
03.2019 - Current
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with product inquiries and menu selections.
- Handled cash register operations, ensuring accurate cash management.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new staff on register procedures and customer service standards.
- Led operational teams to enhance service delivery and customer satisfaction.
- Implemented training programs to improve staff performance and efficiency.
- Developed and maintained positive relationships with vendors and suppliers.
- Streamlined inventory management processes, reducing waste and costs.
- Monitored compliance with health and safety regulations across all operations.
- Mentored junior staff, fostering a collaborative team environment for growth and development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Cashier
Mcdonalds
Baltimore, MD
06.2016 - 03.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization in service areas to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor - Criminal Justice
University of Maryland Global Campus
Hyattsville, MDHigh School Diploma - Nursing
Vivien T Thomas Medical Arts Academy
Baltimore, MD06.2018
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Goal setting
Documentation and reporting
Relationship building
Project planning
Performance management
Shift scheduling
Conflict resolution
Schedule preparation
Safety procedures
Clear communication
Coaching and mentoring
Certification
- CM - Certified Manager Certification
Languages
English
Full Professional
Timeline
Starbucks Manager 1
HMSHost
03.2019 - Current
Cashier
Mcdonalds
06.2016 - 03.2019
Bachelor - Criminal Justice
University of Maryland Global Campus
High School Diploma - Nursing
Vivien T Thomas Medical Arts Academy