Denitra Moore
Smyrna,TN
Summary
Banking professional with 8+ years of retail banking experience specializing in team leadership, sales growth, branch operations, compliance, and relationship management. Proven ability to coach staff, build customer relationships, exceed performance goals, and maintain operational excellence in fast-paced banking environment
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Relationship Banker
First Horizon Bank
Nashville, TN
01.2024 - Current
- Deliver exoccipital customer service while building long-term client relationships and identifying financial solutions tailored to customer needs.
- Support branch sales growth through proactive referrals, account servicing, and relationship retention strategies.
- Participated in community outreach initiatives to promote bank services and strengthen local ties.
- Participated in weekly sales meetings to discuss progress towards goals, challenges faced.
- Maintain compliance with banking regulations, security procedures, and operational policies.
Sr. Financial Relationship Consultant-Team Lead
Regions Bank
Nashville, TN
06.2018 - 06.2023
- Led daily team huddles focused on sales performance, customer experience, and operational priorities.
- Assisted in coaching and supporting branch employees to improve performance, product knowledge, and customer engagement.
- Consistently identified needs and recommended banking solutions including consumer loans, deposit products, and digital services
- Help drive branch production goals through relationship building, customer retention, and cross-selling strategies.
- Assisted with branch operational oversight, compliance procedures, risk management, and internal controls.
- Participated in community outreach and volunteer initiatives to strengthen local relationships and promote financial literacy.
- Recognized as a top-performing employee for sales activity and customer service excellence.
Float Teller III
Suntrust Bank
Nashville, TN
09.2016 - 05.2018
- Supported multiple branch locations by processing high-volume financial transactions with accuracy and efficiency.
- Assisted with branch balancing, vault procedures, operational support, and risk management practices.
- Delivered strong customer service while identifying opportunities to deepen client relationships through banking products and services.
- Maintained compliance with internal controls, banking regulations, and operational procedures.
- Demonstrated fixability and adaptability by supporting multiple branch teams and operational environments.
Education
Physiology
Austin Peay State University
Clarksville, TNHigh School Diploma -
Hixson High School
Hixson, TNSkills
- Branch Operations Management
- Team Leadership & Coaching
- Retail Banking Sales
- Customer Relationship Management
- Consumer Lending & Deposits
- Compliance & Risk Management
- Staff Training & Development
- Operational Auditing
- Cross-Selling & Business Development
- Cash Handling & Vault Operations
- Relationship Building
- Conflict Resolution
- Microsoft Word & Excel
- Community Outreach & Financial Education
Affiliations
2022 Harding Mall "Green Print Award"
Regions Bank
2021-2022 Harding Mall "KDS-Customer Service Award" Regions Bank
2017 Gold Performance Excellence Award Winner SunTrust Bank
Certification
- TN Insurance Life License
- TN Notary Public
Timeline
Sr. Relationship Banker
First Horizon Bank
01.2024 - Current
Sr. Financial Relationship Consultant-Team Lead
Regions Bank
06.2018 - 06.2023
Float Teller III
Suntrust Bank
09.2016 - 05.2018
Physiology
Austin Peay State University
High School Diploma -
Hixson High School