Denitra Vinson
Montgomery,AL
Summary
Knowledgeable Operations Manager with over 8 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
Work History
Operations Manager
Sitel
Montgomery, AL
09.2015 - Current
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Developed and implemented operational procedures to ensure quality standards are met.
- Measured and reviewed performance via KPIs and metrics.
- Monitored progress by establishing plans, budgets and measuring results.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Addressed customer concerns with suitable solutions.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Presented performance and productivity reports to supervisors.
- Conducted employee observations and documented findings.
- Responded to information requests from superiors, providing specific documentation.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Created corrective actions based on adverse KPI trends.
Education
High School Diploma -
Lee High School
Montgomery, AL05-2009
Skills
- Workflow Optimization
- Inventory Management
- Incidents Management
- Contract Management
- Customer Service
- Performance Monitoring
- Customer Retention
- Performance Reporting
- Process Improvement
- Decision-Making
- Retail Operations Management
- Team Leadership
- Staff Development
- Client Relations
- Expense Reports
- Client Relationships
- Performance Management
- Goal Attainment
- Operations Management
- Continuous Improvements
- Problem-Solving
- Budgeting and Forecasting
Timeline
Operations Manager
Sitel
09.2015 - Current
High School Diploma -
Lee High School