Hi, I’m
Denitsa Trapcheva
Gloucester,MA
Summary
Energetically driven and ambitious professional with a proven track record of excelling at Telus International. Mastered financial procedures and handled customer inquiries with problem-solving prowess and a kind, understanding demeanor. Proficient in FIS, Salesforce, and Verint, with a responsible approach that enhances project outcomes. Currently working as a front desk agent at Ocean House Hotel at Bass Rocks.
Overview
1
year of professional experience
1
Certification
Work History
Telus International
Agent
02.2024 - 10.2024
Job overview
- -Financial project: Paysafe
- -Customer inquires via phone and email
- -financial procedures
- -working with FIS, Salesforce, Verint, Help desk and other programs
Education
University of Plovdiv Paisii HilendarskiPlovdiv
from Bulgarian And English Philology
Skills
- Ambitious
- Problem solving skills
- Kind and understanding
- Responsible
- Excellent with softwares and programs
Languages
English - Advanced (C1)
French - Intermediate (B1)
Certification
C1 level Ielts Certifacate
Timeline
Agent
Telus International
02.2024 - 10.2024
University of Plovdiv Paisii Hilendarski
from Bulgarian And English Philology
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