Kevin Rojas
FREDERICK,MD
Summary
Motivated result-driven professional with a robust track record of academic excellence, bringing strong interpersonal, organizational, and analytical skills. Proven ability to efficiently manage operations while exceeding customer expectations. Experienced in data entry and cash handling, with a demonstrated talent for building customer relationships quickly. Seeking a full-time role to further develop professional experience and apply effective communication and time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Aflac
Silver Spring, MD
08.2024 - Current
- Worked successfully with a diverse group of coworkers to accomplish our goals and hit our numbers.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Responded to customer inquiries and problems to promote great service.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Fulfillment Lead
Target
Frederick, MD
08.2023 - 08.2025
- Acting store key holder with proper closing diligence, sudden store occurrences, and any abnormalities.
- Trained new employees regarding warehouse procedures and standards.
- Managed relationships with customers and carriers to ensure smooth delivery operations.
- Operate and fulfill online and ship from store orders
Footwear Team Lead
Dicks Sporing Goods
Frederick, MD
10.2021 - 08.2023
- Managed inventory and restocked shelves, ensuring the availability of desired products.
- Collaborated with neighboring Dick's Sporting Goods vendors to optimize product selection and drive sales performance.
- Implemented visual and demo merchandising strategies to enhance product presentation and maximize sales potential.
Backroom Associate
TJ Maxx
Frederick, MD
04.2020 - 04.2022
- Managed inventory and restocking procedures to ensure an efficient flow of merchandise.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
Criminal Justice
Frederick Community College
Frederick, MDSkills
- Bilingual
- Driven
- Reliable and trustworthy
- ambitious
- customer support and assistance
- resilient
- Critical thinking
- Work ethic
- Teamwork and collaboration
- Supervision and leadership
Languages
Spanish
Native/ Bilingual
Certification
- Health & life Insurance certified
Timeline
Insurance Agent
Aflac
08.2024 - Current
Fulfillment Lead
Target
08.2023 - 08.2025
Footwear Team Lead
Dicks Sporing Goods
10.2021 - 08.2023
Backroom Associate
TJ Maxx
04.2020 - 04.2022
Criminal Justice
Frederick Community College
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