May Mrouweh
Dearborn,MI
Summary
Driven and customer-focused insurance professional with strong experience in property & casualty insurance, medical assisting, healthcare operations, and client relations. Skilled in building trust, identifying customer needs, and delivering solutions that support organizational goals. Certified Medical Assistant and CPR-certified with a proven record of reliability, professionalism, and leadership potential. Currently completing a bachelor’s degree with the ambition of progressing into agency management and eventually opening a AAA office.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
Cheayto Agency
07.2025 - 12.2025
- Advise clients on property and casualty insurance policies, ensuring coverage is tailored to their needs.
- Conduct policy reviews, explain coverage options, and assist clients in understanding risks.
- Manage policy changes, claims assistance, billing questions, and customer service inquiries.
- Build strong relationships that lead to client retention, referrals, and consistent monthly performance.
- Utilize CRM systems to handle follow-ups, documentation, and compliance requirements.
- Work collaboratively with team members to meet agency sales goals and service standards.
Medical Assistant
Zeina Alawieh
01.2021 - 01.2025
- Performed patient intake, vitals, documentation, and medical chart updates.
- Assisted physicians with procedures, treatment preparation, and patient education.
- Managed scheduling, patient communication, and office flow to maintain efficiency.
- Ensured compliance with medical regulations and maintained a clean, safe clinical environment.
- Provided compassionate support to patients and ensured a positive overall experience.
Customer Service Representative
Farhat Sweets
08.2019 - 12.2020
- Delivered excellent customer service in a busy environment, ensuring satisfaction and repeat business.
- Handled POS transactions, phone orders, and product inquiries with accuracy and professionalism.
- Supported inventory management, store organization, and day-to-day operations.
- Resolved customer issues promptly while maintaining a friendly and professional demeanor.
Hospital Volunteer
Corewell Beaumont
06.2017 - 06.2018
- Assisted hospital staff with patient support tasks, visitor guidance, and department needs.
- Demonstrated professionalism, confidentiality, and compassion during patient interactions.
- Contributed to improving patient experience and maintaining smooth daily operations.
- Supported staff in transporting items, stocking supplies, and helping patients navigate the facility.
Education
Bachelor of Science -
Madonna
Livonia, MI05.2027
Associate of Science -
Henry Ford College
Dearborn, MI08.2022
High School Diploma -
Fordson High School
Dearborn, MI05.2020
Skills
- Insurance Sales & Service (P&C Licensed)
- Customer Communication & Needs Assessment
- Relationship Building
- Medical Office Operations
- Patient Care & Clinical Support
- Documentation & HIPAA Compliance
- Claims Assistance & Policy Review
- Problem Solving & Critical Thinking
- Multitasking & Time Management
- Bilingual
Certification
- Property & Casualty Insurance License – Active
- Certified Medical Assistant (CMA)
- CPR Certified
- HIPAA Compliance & Patient Safety Trained
Timeline
Insurance Agent
Cheayto Agency
07.2025 - 12.2025
Medical Assistant
Zeina Alawieh
01.2021 - 01.2025
Customer Service Representative
Farhat Sweets
08.2019 - 12.2020
Hospital Volunteer
Corewell Beaumont
06.2017 - 06.2018
Bachelor of Science -
Madonna
Associate of Science -
Henry Ford College
High School Diploma -
Fordson High School