Licensed Property & Casualty Insurance Representative with 7+ years of experience in high-volume call centers and customer-focused roles. Expertise in renewals, policy changes, eligibility, and billing. Strong communicator with proven ability to resolve issues on the first call, upsell and cross-sell insurance products, and ensure customer satisfaction and retention. Skilled in Microsoft Office and CRM systems, with a consistent record of meeting call quality, adherence, and performance goals.