Denitzia Montano
Summary
Experienced professional with a strong background in assistant, lead management, and project coordination. Proven ability to enhance team performance and drive successful outcomes. Highly skilled in managing multiple priorities, fostering collaboration, and adapting to dynamic environments. Known for problem-solving, decision-making, and effective communication abilities.
Overview
5
5
years of professional experience
Work History
Assistant Lead Case Manager
Southwest Key Programs
05.2024 - Current
- Assisted in leading a team of 17 case managers, providing guidance, support, and supervision to ensure high-quality case management services for unaccompanied children.
- Participated in the development and implementation of program policies and procedures to improve service delivery and outcomes for the children we serve.
- Facilitated weekly meetings with a team of case managers, case coordinators, clinical leads, medical leads, and the Federal Field Specialist to review all cases.
- Collaborated and maintained a positive relationship with other internal departments and third-party coordinators.
- Performed weekly audits of 10% of the program's active case files and maintain documentation for compliance.
- Developed corrective action plans or disciplinary memos for case management staff performance issues.
- Reviewed assessments and documentation for accuracy before submission to stakeholders.
- Coordinated with local pro bono attorneys for legal presentations to youth.
- Performed daily audits of all case manager services and documentation to enure accuracy and completion within our policy's time frame.
Case Manager/Mentor
Southwest Key Programs
10.2022 - 05.2024
- Managed a caseload of 8 + clients, providing support to clients and their families through the reunification process
- Aid in Mentoring of new case managers upon hire to enhance the understanding on day-to-day operations
- Collaborated with other departments to ensure the safety and wellbeing of our high need's clients
- Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from the minor within 24-48 hours upon admission to the shelter
- Document all actions taken and contacts with youth, sponsor, and stakeholders
- Able to react to change productively and handle other essential tasks as assigned
- Maintained physical and web-based client files
- Determined options available for the clients within 48-72 hours and proceed with the required documentation to reunify the client with their family
Security Guard
Securitas Private Security
08.2021 - 10.2022
- Oversaw premises, including entry, exit, and activity of up to 400 employees and visitors daily
- Acted as a protection professional with high level of emotional intelligence
- Conducted security and threat assessment audits and made recommendations for improvement security measures on-site
Supervisor
Opson Co. LLC
05.2020 - 08.2021
- Collaborated with 50+ companies and set up their monthly services
- Coordinated complex calendars for 10+ staff members, overseeing meeting logistics to ensure adequate time to discuss critical business decisions
- Reviewed finances and financial accounts
Education
BS - Criminology & Criminal Justice
Arizona State University
Phoenix, AZSkills
- Expertise in Outlook, Excel, and PowerPoint
- Skilled in Data Input Tools
- Policy development
- Team leadership
- Interdepartmental collaboration
- Client documentation
- Stakeholder engagement
- Conflict resolution
- Effective communication
- Organizational skills
- Time management
- Meeting facilitation
- Multitasking capacity
- Adaptability and flexibility
- Strong problem-solving and critical thinking abilities
- Audit compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Lead Case Manager
Southwest Key Programs
05.2024 - Current
Case Manager/Mentor
Southwest Key Programs
10.2022 - 05.2024
Security Guard
Securitas Private Security
08.2021 - 10.2022
Supervisor
Opson Co. LLC
05.2020 - 08.2021
BS - Criminology & Criminal Justice
Arizona State University
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