Deniz Eren
Chicago,IL
Summary
With extensive experience in customer service, I am currently a Passenger Service Agent at WFS, where I specialize exclusively with Turkish Airlines. My role involves expertise in outside below-wing operations, managing complex logistics, and liaising directly with flight crew and captains. I am adept at navigating intricate situations with a solutions-oriented mindset and excel in dynamic environments. My unwavering commitment to delivering exceptional service has consistently driven high levels of customer satisfaction and operational efficiency. I am dedicated to ensuring a smooth and positive travel experience for every passenger.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
WorldWide Flight Services
Chicago, IL
02.2024 - Current
- Sufficient in check-in counters, ramp, gate lead, and arrivals.
- Developed skills in managing logistics and cargo operations in a fast-paced environment
- Advanced skills in below-wing operations, with loading, and weight and balance.
- Demonstrated expertise in operations by interpreting and executing complex load sheets, ensuring proper weight and balance distribution, and coordinating with ramp and flight crews for efficient aircraft turnaround.
- Managed passenger inquiries, ticketing, and reservations while resolving travel issues in a professional and timely manner.
- Supervised boarding processes, ensuring accurate headcounts, baggage loading compliance, and adherence to security protocols.
- Trained and mentored new team members on policies, procedures, and customer service best practices, fostering a knowledgeable and collaborative team environment.
- Maintained detailed records of passenger interactions, incidents, and documentation to support compliance with airline and airport policies.
Customer Service Representative
Target
Chicago, IL
06.2020 - 02.2024
- Worked in fulfillment, cashier, and front-end roles, demonstrating strong customer service skills
- Adapted to both full-time and part-time schedules while maintaining performance
- Effectively delegated tasks to team members, and provided guidance to ensure efficient completion of assigned duties.
- Supported and motivated team members to achieve sales goals, fostering a collaborative work environment.
- Addressed and resolved customer inquiries and concerns promptly, demonstrating excellent problem-solving abilities.
Education
Finance
Wilbur Wright College
Chicago, IL01.2025
High School Diploma -
Amundsen High School
Chicago, IL01.2023
Skills
- Multilingual Proficiency (Turkish, Bosnian, and English)
- DCS Troya (Turkish Airlines)
- Altea Amadeus
- Technical proficiency
- Exceptional Communication
- Customer service expertise
- Analytical Problem Solving
- Product Management
- Performance Under Pressure
- Time management
- Supervising
- Microsoft Office
- Conflict Management
- Analysis
- Logistics
- Ticketing Experience
- Team support
Skills/Qualities
- Multilingual Proficiency: Fluent in English, Bosnian, and Turkish.
- Technical Proficiency: Advanced skills in Google Suite (Docs, Sheets, Slides, Drive).
- Exceptional Communication: Strong written and verbal communication abilities.
- Customer Service Expertise: Proven track record of delivering exceptional customer service.
- Analytical Problem Solving: Adept at identifying issues and implementing effective solutions.
- Product Management: Experience in overseeing product development and lifecycle management.
- Performance Under Pressure: Thrive in high-stress environments, maintaining efficiency and composure.
References
- Adrian Moldovan, Account Supervisor for Turkish Airlines at WFS, adrian.moldovan@wfs.aero
- Muhammad Ibrahim, Operations Manager at Turkish Airlines,
- Ali Tipi, General Manager Venice at Turkish Airlines, alitipi@thy.com
- Ediz Eren, Regional VP Middle East, Turkey & Africa at Rockwell Automation, eeren@ra.rockwell.com
Volunteer/Community Service
- Bosnian Youth Club, Volunteer, 01/01/15, Present
- Service Learning Project, Participant, 09/01/21
- School Council Board, Member, 09/01/21, 05/01/23
- Turkish Youth Club, Member, 01/01/15, Present
Extracurricular Activities
Amundsen Swim Team, Team Member, 09/01/19, 05/01/23 Amundsen Water Polo Team, Team Member, 09/01/19, 05/01/23
Languages
English
Native/ Bilingual
Turkish
Native/ Bilingual
Bosnian
Native/ Bilingual
Timeline
Passenger Service Agent
WorldWide Flight Services
02.2024 - Current
Customer Service Representative
Target
06.2020 - 02.2024
Finance
Wilbur Wright College
High School Diploma -
Amundsen High School
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