Dynamic manager with a proven track record in leading cross-functional teams and implementing process improvements. Expertise in enhancing operational efficiency and optimizing performance outcomes.
Overview
33
33
years of professional experience
Work History
Manager
Humana Inc
Louisville, KY
08.2008 - 03.2026
Led cross-functional teams to implement process improvements that enhanced operational efficiency.
Developed and executed strategic initiatives to optimize patient care services and outcomes.
Analyzed performance metrics to identify areas for improvement in service delivery models.
Mentored junior staff, fostering professional development and enhancing team capabilities.
Customer Account Manager
Nypro Inc.
Louisville, KY
03.1993 - 07.2008
Managed customer accounts, ensuring satisfaction through proactive communication and issue resolution.
Developed strategic relationships with key clients to enhance retention and loyalty.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.