Summary
Overview
Work History
Education
Skills
Timeline
Manager
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Denna Ballinger

Louisville,KY

Summary

Dynamic manager with a proven track record in leading cross-functional teams and implementing process improvements. Expertise in enhancing operational efficiency and optimizing performance outcomes.

Overview

33
33
years of professional experience

Work History

Manager

Humana Inc
Louisville, KY
08.2008 - 03.2026
  • Led cross-functional teams to implement process improvements that enhanced operational efficiency.
  • Developed and executed strategic initiatives to optimize patient care services and outcomes.
  • Analyzed performance metrics to identify areas for improvement in service delivery models.
  • Mentored junior staff, fostering professional development and enhancing team capabilities.

Customer Account Manager

Nypro Inc.
Louisville, KY
03.1993 - 07.2008
  • Managed customer accounts, ensuring satisfaction through proactive communication and issue resolution.
  • Developed strategic relationships with key clients to enhance retention and loyalty.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

Associate of Science - Legal Studies

Sullivan University
Louisville, KY
05-2013

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Task delegation
  • Relationship building

Timeline

Manager

Humana Inc
08.2008 - 03.2026

Customer Account Manager

Nypro Inc.
03.1993 - 07.2008

Associate of Science - Legal Studies

Sullivan University
Denna Ballinger