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Denna Ballinger
Louisville,KY
Summary
Dynamic manager with a proven track record in leading cross-functional teams and implementing process improvements. Expertise in enhancing operational efficiency and optimizing performance outcomes.
Overview
33
33
years of professional experience
Work History
Manager
Humana Inc
2008.08 - 2026.03
- Led cross-functional teams to implement process improvements that enhanced operational efficiency.
- Developed and executed strategic initiatives to optimize patient care services and outcomes.
- Analyzed performance metrics to identify areas for improvement in service delivery models.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
Customer Account Manager
Nypro Inc.
1993.03 - 2008.07
- Managed customer accounts, ensuring satisfaction through proactive communication and issue resolution.
- Developed strategic relationships with key clients to enhance retention and loyalty.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Associate of Science - Legal Studies
Sullivan University
Louisville, KY2013-05
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Relationship building
Timeline
Manager
Humana Inc
2008.08 - 2026.03
Customer Account Manager
Nypro Inc.
1993.03 - 2008.07
Associate of Science - Legal Studies
Sullivan University