Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dennai Littlejohn

5941 Indiana Kansas City,MO

Summary

Dedicated Counselor Technician with a background in medical assisting, bringing strong empathy, teamwork, and adaptability to client care. Experienced in supporting individuals through behavioral health challenges while collaborating with healthcare professionals to ensure quality, compassionate service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Counselor Technician

ReDiscover
Kansas City, MO
04.2025 - Current

Provided coaching on activities of daily living(ADLS), life skills, communication,and community integration as clients work toward their goals

Assisted clients in developing coping strategies and managing mental health challenges.

Facilitated group therapy sessions focused on topics such as anger management, stress reduction, and effective communication skills.

Certified Medical Assistant-Family Medicine

Swope Health Services
Kansas City, MO
01.2023 - 02.2025

Administered patient assessments and vital sign measurements to support clinical teams.

Assisted in scheduling appointments and maintaining accurate patient records.

Educated patients on treatment plans and medication management for improved health outcomes.

Certified Medical Assistant-Cardiology

Midwest Heart & Vascular Associates
Kansas City, MO
08.2022 - 01.2023

Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.

Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.

Assisted healthcare providers with patient examinations and procedures.

Early Childhood Bus Monitor

Assisted Transportation
Kansas City, MO
01.2021 - 06.2022

Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.

Assisted students with safe and orderly boarding and exiting of vehicle.

Responded to transportation questions and requests for information from children and parents.

Certified Medical Assistant-Pediatrics

KU Medical Center
Kansas City, KS
11.2018 - 11.2021

Communicated clearly and effectively with patients and their guardians to verify information, determine purpose of visit and record medical history.

Implemented electronic health record systems to streamline documentation processes.

Administer immunizations to pediatric patients (ages 0–18)

Inbound Fraud Specialist

US Bank
Overland Park, KS
05.2016 - 11.2018

Analyzed transactions to identify fraudulent activity and mitigate risks.

Led initiatives that reduced false positive rates in fraud detection systems.

Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.

Certified Medical Assistant/PSR

Swope Health Services
Kansas City, MO
09.2012 - 05.2016

Managed patient scheduling and appointment coordination to enhance clinic efficiency.

Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.

Obtained and documented patient medical history, vital signs and current complaints at intake.

Education

High School Diploma -

North Kansas City High School
North Kansas City, Mo

Bachelor of Arts - Correctional Support Program Services

University of Phoenix
Tempe, AZ
05-2026

Skills

    Professional Boundaries

    Trauma Informed Care

    Adaptability and flexibility

    Documentation and reporting

    Group therapy facilitation

    Community resources

    Client advocacy

    Motivational Interviewing

    Clinical documentation

    HIPAA compliance

    Patient-focused care

    Phlebotomy techniques

Certification

NRCMA

NRCPT

Valid Class E Driver’s License

State Certified Nursing Assistant License

Basic Life Support Certification

Certified Medication Aide

Timeline

Counselor Technician

ReDiscover
04.2025 - Current

Certified Medical Assistant-Family Medicine

Swope Health Services
01.2023 - 02.2025

Certified Medical Assistant-Cardiology

Midwest Heart & Vascular Associates
08.2022 - 01.2023

Early Childhood Bus Monitor

Assisted Transportation
01.2021 - 06.2022

Certified Medical Assistant-Pediatrics

KU Medical Center
11.2018 - 11.2021

Inbound Fraud Specialist

US Bank
05.2016 - 11.2018

Certified Medical Assistant/PSR

Swope Health Services
09.2012 - 05.2016

High School Diploma -

North Kansas City High School

Bachelor of Arts - Correctional Support Program Services

University of Phoenix