Summary
Overview
Work History
Education
Skills
Certification
Leadership And Core Skills
Timeline
Generic

DENNIA ELLIOTT

Owings Mills,MD

Summary

Accomplished transportation professional with 20 years of experience in public transit and shuttle operations. Skilled in leading teams, training staff, enforcing policies, and ensuring high operational standards in fast-paced environments. Seeking Transportation Supervisor role to leverage expertise in operations and safety to enhance team performance and service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Lead Shuttle Operator / Acting Supervisor

Reimagine Parking
Baltimore, MD
05.2023 - Current
  • Oversee daily shuttle operations while ensuring safety, punctuality, and customer satisfaction.
  • Coordinated routes, managed delays, and resolved operational issues in real time to ensure smooth shuttle operations.
  • Monitored team performance while modeling professionalism and accountability to enhance customer-focused service.
  • Serve as a primary resource for new hires, providing training on routes, safety procedures, and service standards.
  • Conduct vehicle safety inspections and report maintenance needs to prevent service disruptions.
  • Addressed passenger concerns and de-escalated issues to uphold a positive customer experience.

Station Attendant / Train Operator

MDOT MTA
Baltimore, MD
01.2016 - 07.2021
  • Operated trains in compliance with strict safety regulations and operational standards.
  • Monitored station conditions, ensuring cleanliness and safety for passenger accessibility.
  • Assisted passengers with directions, ticketing, and service concerns in high-volume environments.
  • Reinforced procedures while supporting coworkers to maintain smooth operations during peak service hours.
  • Demonstrated reliability and leadership during critical situations, enhancing team response and passenger confidence.

Senior Transit Bus Driver

MDOT MTA
Baltimore, MD
09.2000 - 07.2016
  • Transported passengers safely and on schedule across assigned routes.
  • Conducted pre-trip inspections to ensure vehicle readiness and regulatory compliance.
  • Collaborated with dispatch to adjust routes, enhancing service delivery and passenger satisfaction.
  • Trained and mentored new drivers on routes and safety protocols, fostering a culture of safety and customer service excellence.
  • Maintained detailed records of incidents, ridership, and maintenance to ensure compliance and support operational improvements.
  • Served as a go-to resource for peers regarding procedures and problem resolution.

Education

Class A CDL Training -

North American Trade School
Baltimore, MD

High School Diploma -

Howard Community College
Columbia, MD

Skills

  • Logistics Coordination
  • Transport management
  • Route coordination
  • Safety Compliance & Reporting
  • Team Supervision & Support
  • Employee Training & Onboarding
  • Performance Coaching
  • Customer management
  • Conflict resolution
  • Policy Enforcement
  • Problem Solving & Documentation

Certification

  • Class A Commercial Driver's License (CDL) with Endorsements
  • Certified Medical Assistant / Medical Assistant Administrator, 2021

Leadership And Core Skills

  • Transportation Operations Management
  • Team Supervision & Support
  • Employee Training & Onboarding
  • Safety Compliance & Reporting
  • Performance Coaching
  • Route Coordination & Dispatch Support
  • Customer Experience Management
  • Conflict Resolution & De-escalation
  • Policy Enforcement
  • Problem Solving & Documentation

Timeline

Lead Shuttle Operator / Acting Supervisor

Reimagine Parking
05.2023 - Current

Station Attendant / Train Operator

MDOT MTA
01.2016 - 07.2021

Senior Transit Bus Driver

MDOT MTA
09.2000 - 07.2016

Class A CDL Training -

North American Trade School

High School Diploma -

Howard Community College
DENNIA ELLIOTT