Dennica Williams
Brooklyn,NY
Summary
Proven Surveillance Operator at Resorts World Genting, adept in multitasking and optimizing surveillance operations, significantly enhancing efficiency and compliance. Demonstrated integrity and video surveillance expertise, alongside a knack for quick learning, ensured a secure gaming environment and upheld privacy. Excelled in incident reporting and dispute resolution, contributing to a safer, customer-focused atmosphere.
Overview
11
11
years of professional experience
Work History
Surveillance Operator
Resorts World Genting
Jamaica, NY
11.2017 - Current
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
- Streamlined incident reporting procedures, resulting in faster response times from relevant parties involved.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.
- Demonstrated professionalism and commitment to excellence by consistently adhering to established policies, procedures, and regulatory requirements.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
Guest Relation Officer
Sunset Jamaica Grand
Jamaica WI
06.2013 - 10.2017
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Education
Associate of Science - Hospitality And Tourism Management
Bethlehem Moravian College
Jamaica WI06.2013
Skills
- Policy and procedure understanding
- Quick Learner
- Patience and Concentration
- Integrity and Trustworthiness
- Accurate incident reporting
- Proficient in Gallagher , iTrack , IndigoVision
- Video Surveillance Expertise
- Violation Reporting
- Video management
- Gaming law enforcement
- Surveillance equipment
Timeline
Surveillance Operator
Resorts World Genting
11.2017 - Current
Guest Relation Officer
Sunset Jamaica Grand
06.2013 - 10.2017
Associate of Science - Hospitality And Tourism Management
Bethlehem Moravian College