Dennis Aldana Hechavarria
Reno,NV
Summary
Dynamic hospitality professional with extensive experience at Eldorado Reno, excelling in customer service and problem-solving. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in cash handling and maintaining operational efficiency, consistently ensuring a welcoming environment and high satisfaction levels.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Eldorado Reno
Reno, NV
10.2023 - Current
- Greeted and assisted guests with check-in and check-out processes.
- Addressed guest inquiries and resolved issues promptly, maintaining high standards of customer service.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Processed payments accurately while adhering to financial protocols and security measures.
- Maintained cleanliness and organization of the front desk area to create a professional atmosphere.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
Cashier
Sparks Coffee Shop
Reno, NV
05.2021 - 09.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections, ensuring a positive dining experience.
- Maintained cleanliness and organization of the cashier area and dining space.
- Handled cash and credit card payments while adhering to safety protocols.
Tour Guide
Havanatur
Santiago De Cuba, Cuba
06.2017 - 08.2019
- Provided information on hotel amenities, local attractions, and services to enhance guest experiences.
- Addressed guest inquiries and resolved issues promptly, maintaining high standards of customer service.
Education
High School Diploma -
Truckee Meadows Community College
Reno, NV06.2022
Associate of Arts - English Language And Literature
Universidad De Oriente
Santiago De Cuba, Cuba 08.2016
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Oral and written communications
- Listening skills
- Foreign languages
- Team building
- Problem-solving
- Teamwork and collaboration
Languages
English
Full Professional
German
Elementary
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Eldorado Reno
10.2023 - Current
Cashier
Sparks Coffee Shop
05.2021 - 09.2023
Tour Guide
Havanatur
06.2017 - 08.2019
High School Diploma -
Truckee Meadows Community College
Associate of Arts - English Language And Literature
Universidad De Oriente