Dennis Baucom
Jacksonville,FL
Summary
Successful Owner/Operator with expertise in Construction industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
39
39
years of professional experience
Work History
Owner Operator
Cabinet Depot Inc
05.2004 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and motivated employees to perform daily business functions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Owner
DBA DJ's Construction
02.1989 - 03.2004
Owner
B&B Construction
03.1985 - 08.1989
Education
Associate of Arts - Music
Trevecca Nazarene University
Nashville, TNHigh School Diploma -
Southwest High School
Macon, GA06.1982
Skills
- Equipment Operation
- Policy Development and Enforcement
- Payroll Processing
- Staff Management
- Recruitment
- Product Development
- Customer Service
- Human Resources
- Mechanical Knowledge
- Operations Oversight
- Business Management
- Hiring and Onboarding
- Inventory Management
- Operations Management
- Delegation
- Price Structuring
- Negotiation
- Employee Development
- Human Resource Management
- Supplier Monitoring
Timeline
Owner Operator
Cabinet Depot Inc
05.2004 - Current
Owner
DBA DJ's Construction
02.1989 - 03.2004
Owner
B&B Construction
03.1985 - 08.1989
Associate of Arts - Music
Trevecca Nazarene University
High School Diploma -
Southwest High School