- Associate with 3+ years of experience in client management and operational support.
- Enhanced client engagement by 20% through compelling presentation development, which directly contributed to winning new business.
- Streamlined reporting processes by 30%, enabling the team to concentrate on strategic initiatives that drive growth.
- Proficient in CRM systems and market analysis, bringing valuable insights and efficiency to operations, ultimately helping to elevate service standards and client satisfaction.
Hi, I’m
Dennis Biggs Jr
Seattle
Summary
Overview
5
years of professional experience
Work History
InstacartSeattle
Full Service Shopper
12.2019 - Current
Job overview
- Delivered exceptional customer service by carefully selecting and packing groceries for delivery, which consistently led to high customer satisfaction ratings and repeat business.
- Managed multiple orders simultaneously, ensuring timely and accurate deliveries which resulted in a 20% increase in my overall order completion rate.
- Adapted quickly to last-minute changes in product availability by offering suitable substitutes, helping to maintain customer loyalty during challenging shopping scenarios.
- Collaborated with team members to streamline the shopping process, which improved our overall efficiency and reduced average delivery times by 15%. Enhanced order accuracy by implementing a double-check system, leading to noticeable improvements in customer satisfaction and repeat orders.
Amazon FreshSeattle
Produce Associate
02.2024 - 04.2025
Job overview
- Ensured produce quality, boosting customer satisfaction and repeat visits.
- Efficiently restocked shelves, enhancing shopping experience and accessibility.
- Implemented inventory system, reducing waste by 20%, maintaining stock levels.
- Trained new hires on produce handling, improving team efficiency and service quality.
- Streamlined restocking processes, leading to improved shelf availability and enhanced customer shopping experiences.
Kyte RentalsSeattle
Surfer
01.2022 - 03.2025
Job overview
- Delivered and retrieved rental cars, ensuring timely service and customer satisfaction.
- Sanitized vehicles per COVID guidelines, maintaining high safety standards.
- Enhanced customer experience through efficient car detailing and delivery processes.
- Managed the timely delivery and return of rental vehicles, ensuring customer satisfaction and reducing wait times significantly.
- Executed thorough vehicle detailing in compliance with COVID-19 guidelines, enhancing safety and maintaining high cleanliness standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
Education
ITT Technical InstituteBaton Rouge, LA
Associate of Science from Computer Networking Systems (CNS)
06-2011
University Overview
Skills
- Quality assurance
- Customer service
- Time management
- Safety compliance
- Effective communication
- Attention to detail
- Adaptability to change
Timeline
Produce Associate
Amazon Fresh
02.2024 - 04.2025
Surfer
Kyte Rentals
01.2022 - 03.2025
Full Service Shopper
Instacart
12.2019 - Current
ITT Technical Institute
Associate of Science from Computer Networking Systems (CNS)
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