Veronica Crabill
Panama City,FL
Summary
Customer-focused Lead Sales Associate specializing in order fulfillment and inventory management. Strong background in quality assurance and relationship management, ensuring customer satisfaction and timely delivery of groceries. Skilled in clarifying dietary needs and leading teams to resolve issues efficiently while maintaining high service standards.
Overview
17
17
years of professional experience
Work History
Full Service Shopper
Instacart
Panama City, Florida
05.2022 - Current
- Selected high-quality groceries based on customer preferences and order specifications.
- Clarified special requests and dietary restrictions with customers to ensure accurate order fulfillment.
- Communicated with customers to clarify special requests and dietary needs.
- Delivered groceries on time, ensuring accuracy and freshness of items.
- Built positive relationships with grocery store personnel by demonstrating professionalism and friendliness.
- Verified replacement items and selected freshest produce and meat to meet customer quality standards.
Lead Sales Associate
Dollar General Store
Panama City, Florida
03.2025 - 03.2026
- Led team members and delegated tasks to maximize service efficiency during peak store hours.
- Assisted customers with product selection and addressed inquiries effectively.
- Resolved customer complaints promptly while adhering to company quality standards.
- Processed customer transactions at register during peak times or personnel shortages.
- Coordinated inventory management and organized stock on sales floor to enhance customer experience.
- Maintained clean and safe shopping environment for customers and staff.
- Received shipments, signed off on packages, and documented incoming items in computer system.
- Cross-trained in various positions to support team during high-demand periods.
Manufacturing Production Associate
NSG Pilkington
Shelbyville, Indiana
11.2020 - 05.2021
- Inspected finished products for compliance with quality assurance standards.
- Operated equipment while following safety protocols for hazardous materials.
- Collaborated with coworkers on assembly line operations to improve workflow.
- Completed job orders by adhering to instructions from supervisors and team leads.
- Streamlined organization of supplies in designated areas to ensure compliance with company regulations.
- Followed safety protocols to maintain secure working environment for all staff.
- Alerted supervisors about defective products for timely resolution.
Production Associate
Knauf Insulation
Shelbyville, Indiana
11.2009 - 03.2016
- Operated machinery for efficient and accurate production of insulation materials.
- Ensured compliance with quality control standards throughout production processes.
- Executed product assembly according to standardized procedures for consistent quality.
- Inspected finished products for conformance with quality and design standards.
- Organized workstations to enhance efficiency and minimize downtime between tasks.
- Trained new associates on safety protocols and operational procedures for enhanced workplace safety.
- Utilized hand and power tools for operational tasks and routine maintenance.
- Loaded raw materials onto production line to ensure smooth workflow. onto conveyor belts as part of the assembly line process.
Education
High School Diploma -
Shelbyville High School
Shelbyville, IN05-2006
Skills
- Selection accuracy
- Order fulfillment
- Inventory management
- Quality assurance
- Dietary guidance
- Customer relationship management
- Attention to detail
- Effective communication
Timeline
Lead Sales Associate
Dollar General Store
03.2025 - 03.2026
Full Service Shopper
Instacart
05.2022 - Current
Manufacturing Production Associate
NSG Pilkington
11.2020 - 05.2021
Production Associate
Knauf Insulation
11.2009 - 03.2016
High School Diploma -
Shelbyville High School