Jerrica Huff
Evensville,TN
Summary
Proven to enhance customer satisfaction and streamline order accuracy at Walmart, I leverage expert route planning and exceptional customer service skills. My background includes training cashiers and improving transaction efficiency, driving sales, and fostering strong customer relationships. I excel in multitasking and prioritizing orders, ensuring a seamless shopping experience.
Overview
7
7
years of professional experience
Work History
Full Service Shopper
Walmart
Chattanooga, TN
04.2022 - Current
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Loaded and unloaded orders at customer's homes or locations.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with customers on food selections and custom order requests.
- Tracked substitutions and informed customers of changes.
Cashier
Murphy USA
Dayton, TN
07.2021 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to increase revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier Trainer
76 Deli Mart
Evensville, TN
01.2018 - 07.2021
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS system to complete cash, credit and check transactions.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Established or identified prices of goods and tabulated bills with cash registers or optical price scanners.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
Education
High School Diploma -
Central High School
Harrison, TNSkills
- Product picking
- Delivery Management
- Route planning and optimization
- Safe Driving Practices
- Route Planning
- Effective Multitasking
- Purchase Recommendations
- Prioritizing Orders
- Heavy Lifting
- Attention to Detail
- Sales proficiency
- Customer Service
- Flexible Schedule
- Decision-Making
- Planning and Organization
- Accurate money handling
- Upbeat and Outgoing Attitude
- Relationship Building
- Verifying Order Accuracy
- Online Order Processing
- Documentation And Reporting
- Physical Stamina
- Customer Relations
- Product expertise
- Online ordering familiarity
- Product Knowledge
- Payment Processing
- Merchandise Selection
- Sales expertise
Timeline
Full Service Shopper
Walmart
04.2022 - Current
Cashier
Murphy USA
07.2021 - 04.2022
Cashier Trainer
76 Deli Mart
01.2018 - 07.2021
High School Diploma -
Central High School