Summary
Overview
Work History
Education
Skills
Timeline
Generic

Octavia Keys

Lexington Park,MD

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

8
8
years of professional experience

Work History

Full Service Shopper

Instacart
11.2020 - Current
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Loaded and unloaded orders at customer's homes or locations.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Online Grocery Associate

Walmart
05.2020 - 08.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.

Ice Cream Maker

Sonics Drive In
05.2016 - 07.2016
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
  • Prepared and built food items according to standardized recipes and directions.
  • Adhered to company safety policies and procedures for proper food safety and sanitation.
  • Selected correct ingredients and garnishes according to recipe specifications.

Education

Associate of Science - Nursing

College of Southern Maryland
La Plata, MD
05.2026

Skills

  • Product Picking
  • Delivery Management
  • Route Planning
  • Documentation and Reporting
  • Flexible Schedule
  • Customer Service
  • Verifying Order Accuracy
  • Attention to Detail
  • Heavy Lifting
  • Physical Stamina

Timeline

Full Service Shopper

Instacart
11.2020 - Current

Online Grocery Associate

Walmart
05.2020 - 08.2020

Ice Cream Maker

Sonics Drive In
05.2016 - 07.2016

Associate of Science - Nursing

College of Southern Maryland

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Octavia Keys