Jackelin Meneces
Victorville,CA
Summary
Dependable, adaptable professional with experience in grocery shopping, cashier operations, and customer communication. Known for accurate item selection, order verification, and calm problem-solving in busy settings. Ready to support smooth operations and excellent customer experiences.
Overview
1
1
Language
12
12
years of professional experience
Work History
Full Service Shopper
Instacart
Las Vegas, Nevada
01.2022 - Current
- Shopped grocery orders through Instacart app using store maps and item locations.
- Replaced out-of-stock items with approved substitutions through customer chat.
- Selected produce, meat, and pantry items following customer preferences and notes.
- Packed groceries carefully to protect cold, fragile, and shelf-stable items.
- Delivered completed orders to customer locations using mapped routes.
- Communicated with customers about order changes, delays, and product availability.
- Checked order accuracy before checkout and handoff at Instacart delivery points.
- Coordinated multiple Instacart batches to ensure efficient order fulfillment. while maintaining speed, organization, and service quality.
- Delivered quick, accurate service to meet customer needs under tight deadlines.
- Built positive relationships with customers through friendly and engaging interactions.
Lead Cashier
Shell Gas/ Carwash
Pico Rivera, California
01.2015 - 01.2022
- Coordinated cashier coverage across Shell fuel counter and carwash desk to maintain smooth front-end operations.
- Managed fuel, convenience, and carwash payment processing in register system with accuracy.
- Reconciled cash drawer and prepared daily closing reports for end-of-day review.
- Trained new cashiers on Shell service standards and checkout procedures to support consistent service.
- Facilitated smooth ticket sales process to enhance service delivery in carwash area.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Addressed customer complaints promptly while remaining professional in challenging situations.
Education
High School Diploma -
La Habra High
La Habra, CA06-2009
Skills
- Grocery item selection
- Order substitution
- Batch routing
- Checkout processing
- Order verification
- Customer service
Languages
Spanish
Professional
Timeline
Full Service Shopper
Instacart
01.2022 - Current
Lead Cashier
Shell Gas/ Carwash
01.2015 - 01.2022
High School Diploma -
La Habra High