Dennis Cason
Radcliff,KY
Summary
Dedicated Department Manager with a strong focus on quality control and inventory management. Known for resolving customer complaints efficiently and coaching staff to enhance service quality. Ready to leverage operational expertise to drive business success.
Overview
14
14
years of professional experience
Work History
Department Manager
McDonalds
Radcliff, Kentucky
02.2013 - Current
- Supervised daily restaurant operations to ensure efficient service.
- Managed inventory levels to optimize stock availability and reduce waste.
- Implemented operational procedures that streamlined workflow and strengthened quality control.
- Developed team members on food safety and customer service standards to enhance compliance and service quality.
- Resolved customer complaints in collaboration with staff to elevate satisfaction levels.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
Education
High School Diploma -
Hardin County Highschool
Vine Grove, KY02-2014
Skills
- Inventory management
- Operational procedures
- Quality control
- Food safety standards
- Customer experience enhancement
- Restaurant management
- Team leadership
- Problem solving
- Time management
- Decision making
- Crisis management
- Effective communication
- Operations management
Professional Highlights
- Dedicated and dependable with over 13 years of management experience. Strong background in leadership, customer service, team development, and maintain high standards in a fast paced environment. Experience with training employees, managing daily operations, meeting company goals, and adapting quickly to changing priorities. Hard-working, reliable and committed to learning new skills and contributing to a successful team.
Timeline
Department Manager
McDonalds
02.2013 - Current
High School Diploma -
Hardin County Highschool