Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dennis Chan

Summary

Dedicated and results-oriented operations manager with a proven track record of success in optimizing processes, driving efficiency, and leading teams within Amazon's fast-paced fulfillment centers. Thrive in dynamic environments, fostering collaboration and driving operational excellence. Seeking to bring expertise in operations management to contribute to success and deliver exceptional customer experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Area Manager II

Amazon
07.2023 - Current
  • Supported successful launch of Amazon Delivery Station on October 25th, 2023.
  • Simultaneously supported operations at two distinct sites, ensuring seamless coordination and uninterrupted workflow across both locations and preventing loss in productivity
  • Skilled in creating and managing pivot tables to analyze and summarize data effectively.
  • Conducted weekly capacity planning for delivery service partners and site operations, analyzing historical data and market trends to forecast and meet anticipated volume demands accurately.
  • Experience with Tableau: Extracted, cleaned, and visualized complex datasets to generate actionable insights and support data-driven decision-making.

Area Manager I

Amazon
03.2022 - 07.2023
  • Managed process change for outbound operations, resulting in 52% increase in throughput and 11% improvement in meeting customer demand. Additionally, labor hours decreased by 7 hours per shift.
  • Proficient in data manipulation techniques, including filtering, sorting, and aggregating data.
  • Ability to clean preprocess data to ensure accuracy and consistency for analytical purposes.
  • Collaborated with support teams to identify and execute key deliverables.
  • Championed site's weekly 5s (sort, set in order, shine, standardize, sustain), resulting in 16% increase in associates' satisfaction with building cleanliness and area readiness.
  • Utilized internal data to create shift plans with 95% accuracy to meet strict customer promise times.

US Army Reserve

31B Military Police, Specialist
05.2015 - 05.2023
  • Assigned team leader responsible for law enforcement, reconnaissance and surveillance, site security and response, monitoring gate and controlling traffic, and performing internment operations.
  • Licensed military instructor for inventory, maintenance, and training of firearms for company and battalion-sized elements.

Legal Assistant

Dentons Cohen And Grigsby
06.2021 - 12.2021
  • Experienced in providing administrative support for legal operations, including managing legal databases, maintaining records, and coordinating continuing legal education activities.
  • Maintained file storage and retrieval system for legal partners, including on-site and off-site documents, including ex. H-1b, L-1A/L-1B, I-140, and others.
  • Strong attention to detail, organizational skills, and ability to multitask in fast-paced legal environment, while maintaining confidentiality and professionalism.

Education

Bachelor of Arts - Criminology W/ Minor in Political Science

Indiana University of Pennsylvania
12.2020

Skills

  • Inventory Management and Order fulfillment
  • Training, development, and team leadership
  • Scheduling and resource allocation
  • Quality control
  • Safety and risk management
  • Vendor management
  • Cost reduction and efficiency improvement
  • Customer satisfaction and relationship management
  • Data analysis and performance metrics
  • Process improvement and implementation
  • Time management and prioritization
  • Communication and collaboration
  • Problem-solving and decision-making

Certification

Lean Six Sigma: White Belt Certified

Timeline

Area Manager II

Amazon
07.2023 - Current

Area Manager I

Amazon
03.2022 - 07.2023

Legal Assistant

Dentons Cohen And Grigsby
06.2021 - 12.2021

US Army Reserve

31B Military Police, Specialist
05.2015 - 05.2023

Bachelor of Arts - Criminology W/ Minor in Political Science

Indiana University of Pennsylvania

Similar Profiles

CREATE PROFILE
Dennis Chan