Dennis Cochran

Work History

Ark Restoration & Roofing Services

Port Saint Lucie, Florida

02.2022 - 08.2022

Determined proper course of action for claims processing.
Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Documented and communicated timely claims information while supporting accurate outcomes.
Gathered sensitive information to update customer profiles and help with appeals process.
Collaborated with sales and support staff to ensure accurate estimates according to code.
Maximized estimates to ensure profitability.
Examined claims forms and other records to determine insurance coverage.
Investigated and assessed damage to property and reviewed property damage estimates.

Eagle Roofing & Wall Systems Inc.

Chesterfield , VA

02.2017 - 12.2021

Oversaw day-to-day production activities in accordance with business objectives.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Defined, implemented and revised operational policies and guidelines.
Monitored office workflow and administrative processes to keep operations running smoothly.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Produced contracts, reports, letters, and proposals for clients.
Retained excellent client satisfaction ratings through outstanding service delivery.
Trained and mentored new sales representatives.
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.

Mercedes Benz Of Fort Pierce

Port Saint Lucie, Floirda

04.2016 - 01.2017

Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Monitored pipelines to track and log status of loans.
Explained very technical financial information to applicants in easy to understand language.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Upsold products that would benefit customers needs, service policies, maintenance policies, tire & wheel policies.
Closed difficult sales

Arrigo Dodge Chrysler Jeep RAM Fort Pierce

Fort Pierce , Florida

09.2013 - 05.2016

Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
Liaised with department heads to review sales versus objectives, needs and growth opportunities and resolve customer complaints to achieve overall gross profit and customer service objectives.
Collaborated with upper management to implement continuous improvements and exceed team goals.