Dennis DiLosa
Sacramento,CA
Summary
Committed and hardworking manager with 20 years of experience directing high level food and beverage service. Well-rounded leader with talent for supervising employees, building customer loyalty and team building. Problem-solver with quick and effective solutions.
Overview
23
23
years of professional experience
Work History
General Manager
Punch Bowl Social
06.2022 - Current
- Monitored financial performance, set budgets and controlled expenses for financial stability and long-term growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Store Manager
Starbucks
09.2019 - 06.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- All hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Senior Manager
Commander's Palace
06.2007 - 05.2019
- Managed and scheduled staff of over 100 servers.
- Taught hospitality workshop to managers from entire restaurant group.
- Collaborated on numerous projects and concepts.
- Managed wine cellar staff, storage and inventory.
- Managed support staffs, i.e. food runners, bartenders, ware washers, wine runners.
- Enhanced customer relations and supervised service.
- Commander's Palace serves 250,000+ guests per year.
Education
Bachelor of Science - Public Relations
Louisiana State University And A&M College
Baton Rouge, LASkills
- Interpersonal Communication
- Natural leader
- Conflict resolution techniques
- Budgeting
- Customer service
- Recruiting
- Critical Thinking
- Problem-Solving
- Flexible and Adaptable
- Operations management
- Teambuilding
- Inventory control and record keeping
Timeline
General Manager
Punch Bowl Social
06.2022 - Current
Store Manager
Starbucks
09.2019 - 06.2022
Senior Manager
Commander's Palace
06.2007 - 05.2019
Bachelor of Science - Public Relations
Louisiana State University And A&M College