Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Dennis John Florendo

North Las Vegas,NV

Summary

Dynamic and results-oriented professional with a proven track record of success in small business operations and customer service excellence, notably at NostalgicGrailz LLC. Leveraged graphic design skills, intricate attention to detail, and exceptional work ethic to craft quality products, enhance brand identity and foster customer loyalty. Demonstrated flexibility and situational awareness in fast-paced environments, achieving high customer satisfaction ratings across roles & delivering exceptional results.

Overview

9
9
years of professional experience

Work History

Small Business Owner

Nostalgic Grailz LLC
08.2023 - Current
  • Created artwork and visual mock-ups for prospective designs/merch drops through digital art software such as Illustrator/Photoshop/Procreate
  • Captured and managed visual content for social media campaigns, including photoshoots & product photos for drops.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Performed quality-control on products that have come in directly from production & prepare them for shipping to the customer
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.


Uber Partner - Uber Eats Food Delivery

Uber Eats
06.2019 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Remained calm and poised in emergent situations.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during deliveries.
  • Maintained a high driver rating through excellent communication and navigational skills.

Outdoor Vending Cashier/Associate

Walt Disney Parks & Resorts - Anaheim, CA
09.2016 - 12.2016
  • Perform general sales duties for outdoor vending carts throughout the Disneyland (Anaheim) Park.
  • Properly stock, decorate & set-up my vending cart and transport it to the designated location around the Disneyland Park.
  • Greeted customers and responded promptly to customer needs whether pertaining to food/merch sales or general park inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and strived to fulfill their needs in accordance to the "Disney-standard"
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business
  • Take inventory of my vendor cart at the end of my shift and properly return unsold items to their appropriate areas in the ODV warehouse.
  • Properly record the cash balance accumulated at the end of my shift & drop off the total amount to be safely stored (making note of any discrepancy that may have occurred)

Seasonal Housing Custodian

Brilliant General Maintenance
06.2016 - 08.2016
  • Worked alongside the Stanford Lead Custodians to properly maintain & prepare the dorm houses for the various guests that would check in throughout the summer season.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Kept building spaces premises clean inside and outside.
  • Answered guest inquiries within the dorm houses of Stanford & reported complaints to the lead housing custodians.
  • Experience working with cleaning chemicals & custodial equipment.
  • Moved furniture for cleaning and set up for special events.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

Education

Bachelor of Arts - Music - Humanities

University of California, San Diego
La Jolla, CA
06-2022

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Graphic Design
  • Punctuality
  • Flexibility

  • Situational awareness
  • Customer service
  • Work ethic and integrity
  • Work independently
  • Responsible and dependable
  • Attention to detail

Interests

  • Music Performance (Voice - Classical)
  • Experience in Musical Theatre (5 years)
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Product and landscape photography
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Digital Art and Animation

Timeline

Small Business Owner

Nostalgic Grailz LLC
08.2023 - Current

Uber Partner - Uber Eats Food Delivery

Uber Eats
06.2019 - Current

Outdoor Vending Cashier/Associate

Walt Disney Parks & Resorts - Anaheim, CA
09.2016 - 12.2016

Seasonal Housing Custodian

Brilliant General Maintenance
06.2016 - 08.2016

Bachelor of Arts - Music - Humanities

University of California, San Diego
Dennis John Florendo