Dennis Funes
Palmetto ,FL
Summary
Dynamic manager with a strong background in customer service and team leadership at Little Caesars Pizza. Proven ability to enhance customer satisfaction and resolve conflicts effectively. Skilled in inventory management and staff training, fostering a productive work environment while maintaining high standards of quality and safety. Reliable and detail-oriented, committed to achieving operational excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Manager
Little Caesars Pizza
04.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained knowledge of office procedures and policies relating to cash reports, register checkups, deposits and checks.
- Performed weekly inventory counts to verify stock levels.
Manager's Assistant
Rabel
Palmetto, FL
03.2014 - 2018
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Increased shelving accuracy by implementing an efficient organizational system for various materials.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Line Cook
Chilis Resturant
Bradenton, FL
05.2012 - 08.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
Grill Cook
Charley's Grilled Subs
Bradenton, FL
08.2010 - 10.2012
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
Education
Business Analytics
Palmetto High School
Palmetto, FL11.2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Strategic planning
- Shift scheduling
- Conflict resolution
- Inventory management
- Strong work ethic
- Quick-learning
- Multitasking and organization
- Teamwork and collaboration
- Team player
- Safe food handling
- Food service
- Attention to detail
- Reliable and trustworthy
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Manager
Little Caesars Pizza
04.2018 - Current
Manager's Assistant
Rabel
03.2014 - 2018
Line Cook
Chilis Resturant
05.2012 - 08.2014
Grill Cook
Charley's Grilled Subs
08.2010 - 10.2012
Business Analytics
Palmetto High School