Dennis Gold
Shippensburg,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Account Manager
Metro One Loss Prevention Services Group
11.2023 - Current
- Surveilling and securing the clients site utilizing alarm systems and video review systems such as Milestone XProtect VMS and SAFE Alarm Management
- Submitting daily metric reports pertaining to planned and dropped guard hours, training compliance, and SLA measures required by the client
- Applying intermediate knowledge of Excel in order to create schedules and spreadsheets to track dark hours and overtime to ensure the client is billed correctly
- Ensuring all employees are compliant with the proper certifications and training required by the client
- Attending regional meetings to discuss reports, performance, problems, and determining the root cause of the problems to ensure the problem is resolved across the board
- Offering advice and constructive criticism in order to develop employees into confident and competent leaders
- Working closely with loss prevention management, collaborating to ensure a smooth and seamless process
Warehouse Operations Lead
Walmart E-commerce
05.2022 - 07.2023
- Streamlined order processing utilizing lean Six Sigma methodologies for faster customer service and improved satisfaction rates.
- Conducted regular performance reviews for team members, providing constructive feedback for improvement.
- Coordinated with other departments for seamless flow of goods from receiving to shipping stages.
- Championed continuous improvement initiatives within the warehouse, encouraging team members to identify and share innovative ideas for process enhancements.
- Led and participated in GEMBA meetings to discuss strategies for improvement, listening to employee concerns and barriers to determine and solve the root cause of the issues that are being experienced
Production Team Lead
District Photo
11.2020 - 04.2022
- Maintained quality assurance and customer satisfaction objectives.
- Managed equipment maintenance schedules, ensuring minimal downtime due to machine malfunctions or breakdowns.
- Enhanced production efficiency by streamlining processes by eliminating variation and utilizing the lean methodology.
- Led successful transition to lean manufacturing principles within the production department.
- Demonstrated adaptability during times of change, quickly adjusting plans as needed to maintain output levels.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Security Professional
Allied Universal Security Services
12.2018 - 10.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Managed incident response activities effectively, minimizing damage caused by breaches or other security events.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
Education
Bachelor of Science - Business Administration W/conc in HR MGMT
Southern New Hampshire University
Hooksett, NH12.2027
Skills
- People Management
- MS Office Professional Suite
- Root Cause Analysis
- Lean Six Sigma
- Supply Chain Management
- Project Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 from other facilities in the development of receiving 3PL freight upon launch of the new building.
- Supervised team of 35 staff members.
Timeline
Account Manager
Metro One Loss Prevention Services Group
11.2023 - Current
Warehouse Operations Lead
Walmart E-commerce
05.2022 - 07.2023
Production Team Lead
District Photo
11.2020 - 04.2022
Security Professional
Allied Universal Security Services
12.2018 - 10.2020
Bachelor of Science - Business Administration W/conc in HR MGMT
Southern New Hampshire University
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