Dennis Goods
Security
Summary
Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty.
Overview
10
10
years of professional experience
Work History
Slot Attendant
Bluewater Resort
11.2021 - 12.2022
- Repaired problems and maintained machines in good working order.
- Troubleshot machine malfunctions and diagnosed root causes.
- Connected with guests on personal level to build loyalty.
- Set up new loyalty memberships and updated existing accounts.
- Dispensed machine payouts and provided change for players.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Handled money, ticket and chips exchanges for customers.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Verified over $Amount of cash and credit payments daily.
Security Supervisor
Bluewater Resort
04.2013 - 11.2021
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Developed improved training methods with focus on public safety and officer awareness.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Kept team compliant with security protocols and appearance standards.
- Supervised team of 10 security personnel during shift.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Trained several new security officers in two week period.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
- Monitored and evaluated unit performance on key security issues and recommended corrective action programs where appropriate.
Education
Diploma -
Halifax County High School
South Boston, VA1997
Skills
- Business Correspondence
- Brand Loyalty
- New Product Information
- Customer Experience
- Minor Repairs
- File Management
- Dispensing Jackpots
- Customer Satisfaction
- Monetary Transactions
- Cash Handling Accuracy
Timeline
Slot Attendant
Bluewater Resort
11.2021 - 12.2022
Security Supervisor
Bluewater Resort
04.2013 - 11.2021
Diploma -
Halifax County High School
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